At a Glance
- Tasks: Manage tenancies, ensuring a top-notch experience for landlords and tenants.
- Company: Join Accord: Countrywide, a vibrant company in the property industry.
- Benefits: Enjoy 23 days annual leave, training, and amazing discounts on various services.
- Other info: Excellent career progression opportunities await you!
- Why this job: Be part of a fun team while making a real difference in customer service.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 25000 £ per year.
Salary – £25,000 per annum
Location – Olympus Ave, Royal Leamington Spa, Warwick CV34 6RZ
Days & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch)
Employment Type – Full-time, permanent
Here at Accord: Countrywide, we are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or is looking to embark on a career within the industry. Our Deposit Specialists play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve when coming to the end of their tenancy. We are on the lookout for people with great communication and relationship skills and a passion for delivering quality customer service!
The Role:
- As a Property Manager: Deposit Specialist, you will be fully managing your own portfolio of tenancies ending, across any of our 60 brands.
- Acting as a key contact for our tenants and landlords in the end of tenancy process, from the moment notice is given through to the security deposit being released.
- Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:
- Arrange end-of-tenancy check-out appointments with landlord, tenant, and supplier, communicating appropriately.
- Cross-checking original inventory against check-out report and identifying tenant liabilities.
- Negotiate with landlord and tenants to agree deductions, within legislative timescales.
- Identifying general maintenance or improvements to maintain the property in good order.
- Work closely with our branch colleagues to expedite the process where there is a new tenant moving into the property.
- Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners.
- Provide a first-class service to maximise customer retention and re-letting.
- Work as a team player, being helpful and supportive to colleagues.
- Ensure personal and team deadlines are met, service levels maintained, and KPIs achieved.
About You:
We're not just looking for good customer service; we're looking for Property Managers who can successfully negotiate agreements and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore you will need the following skills:
- A positive 'can-do' approach is essential.
- Passionate about delivering exceptional customer service.
- Confident communicator, both verbal and written.
- Excellent organisational skills with attention to detail.
- Ability to problem solve.
- Able to remain calm under pressure and work to timescales.
What you get in return for a career as a Property Manager:
- 23 days annual leave increasing with length of service.
- Full training, support, and guidance.
- Excellent career progression opportunities throughout the business.
- Outstanding discounts across retail, entertainment, travel, and health.
Customer Service Administrator in Warwick employer: Lumesse
At Lumesse, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Cardiff location provides a vibrant atmosphere with ample opportunities for professional growth, alongside competitive salaries and uncapped bonus potential, making it an ideal place for experienced Senior Property Lawyers to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Warwick
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lumesse. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lumesse before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Warwick
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lumesse:Your cover letter is your chance to shine! Tell us why you want to work at Lumesse specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lumesse!
How to prepare for a job interview at Lumesse
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
