At a Glance
- Tasks: Conduct tenant referencing and ensure compliance with company standards and regulations.
- Company: Join Keysafe Tenant Vetting, part of the Connells Group, in a supportive team environment.
- Benefits: Earn up to £27,200, enjoy 20 days leave, and celebrate your birthday off!
- Other info: Flexible remote work options after probation and great career growth opportunities.
- Why this job: Make a difference in people's lives by helping them secure their homes.
- Qualifications: Customer service and admin experience, with strong communication and attention to detail.
The predicted salary is between 27200 - 27200 £ per year.
Keysafe Tenant Vetting, part of the Connells Group, are looking for Tenancy Application Administrators to join our growing team in Grantham, to carry out tenant referencing in accordance with our company service standards, service level agreements, company policies, directives and statutory rules and regulations in our lettings division. We are looking for customer service/admin experts who are efficient, customer focused, professional and with a keen eye for detail. The ability to work accurately under pressure is essential in this position. The ideal candidate will be an organised self-starter who also works well as a team. This is a permanent office based role working 37.5 hours per week Monday-Friday 9am-5:30pm.
Key responsibilities of a Tenancy Application Administrator:
- Process risk assessments on prospective tenants/guarantors in order for the tenant to move into a rental property
- Verify information given to us by prospective tenants/guarantors
- Provide a clear financial picture of a prospective tenant
- Carry out regulatory checks on new tenants
- Ensure systems are kept up to date with accurate information on ongoing applications
- This role is mainly PC based with telephone work
Skills and experience required as a Tenancy Application Administrator:
- Previous Administration and customer service experience is essential
- Excellent professional communication skills, both written and verbal and the ability to deal confidently with internal and external clients
- Superb accuracy and a good eye for detail
- A focus on customer care and providing an excellent user experience
- Resilient, positive and extremely organised with superb time management skills
- IT Literate (MS Office, Internet and email systems)
- The ability to work independently and as part of a team
Salary of OTE £27,200 per annum. Bonuses will apply once the probationary period is passed. 20 days annual leave per year, plus bank holidays. Never work your birthday with Keysafe! All colleagues are entitled to an additional day off to celebrate your birthday. After successful completion of probation, the candidate will have the opportunity to work remotely from home 4 days per month. Aviva Digicare+, including annual health check up/blood test, 24/7 access to remote NHS GP and nutritional and mental health services. Perks at Work – Discounts on products and services including electrical & travel. Colleague Discount Scheme – take advantage of discounts on estate agency, mortgage, conveyancing and surveying services. Access to Telus 24hr, 7 days per week Employee Assistance Programme. Company Pension and Life assurance for all colleagues.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Application Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lumesse. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lumesse before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tenancy Application Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lumesse:Your cover letter is your chance to shine! Tell us why you want to work at Lumesse specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lumesse!
How to prepare for a job interview at Lumesse
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
