At a Glance
- Tasks: Manage properties, build relationships, and provide top-notch customer service.
- Company: Dynamic property management company with a fun and positive culture.
- Benefits: Full-time role with competitive salary and training provided.
- Other info: Inclusive workplace that values diversity and encourages all to apply.
- Why this job: Join a vibrant team and make a real difference in people's lives.
- Qualifications: Customer service skills; property experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Location – Southampton
Days & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am – 1pm
Employment Type – Full-time, permanent
We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or is looking to embark on a career within the industry. Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve throughout their time with us. We’re on the lookout for people with great communication and relationship skills and a passion for delivering quality customer service!
The role of a Property Manager:
- Fully managing your own portfolio of properties across any of our 60 brands
- Building relationships with your internal colleagues and a portfolio of customers
- Acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy
- Providing a first-class service to our customers
- Coordinating urgent and routine repairs and maintenance
- Liaising with tradespeople/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners
- Ensuring personal and team deadlines are met, service levels maintained, and KPIs achieved
Our tenants, landlords, and branch colleagues rely on our Property Managers as subject matter experts and to act efficiently and calmly when dealing with their properties. Having a competent knowledge of lettings legislation, tenancy agreements, and landlord contracts to help and support is necessary – full training is provided.
Austin Wyatt is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Property Manager in Southampton employer: Lumesse
At Austin Wyatt, we pride ourselves on being an excellent employer, offering a vibrant and supportive work culture in Southampton that fosters personal and professional growth. Our Property Managers enjoy a full-time, permanent role with comprehensive training, ensuring they are well-equipped to provide exceptional service to our customers while working in a fun and positive environment. With a commitment to diversity and inclusion, we encourage applicants from all backgrounds to join our team and contribute to our mission of delivering high-quality experiences for landlords and tenants alike.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager in Southampton
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Lumesse.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Lumesse? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Lumesse's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Manager in Southampton
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Manager role at Lumesse, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Lumesse
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Lumesse operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Lumesse. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Lumesse.
