At a Glance
- Tasks: Manage your own property portfolio and provide top-notch customer service.
- Company: Join a vibrant team at Morris Dibben, part of Connells Group.
- Benefits: Full-time role with competitive pay and comprehensive training.
- Other info: Diverse and inclusive workplace that values every applicant.
- Why this job: Make a real difference in people's lives while building valuable skills.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location – Southampton
Days & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am – 1pm
Employment Type – Full-time, permanent
We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or is looking to embark within the industry. Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we're on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service!
The role of a Property Manager:
- Fully managing your own portfolio of properties across any of our 60 brands
- Building relationships with your internal colleagues and a portfolio of customers
- Acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy
- Providing a first-class service to our customers
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
Our tenants, landlords and branch colleagues rely on our Property Managers as subject matter experts and to act efficiently and calmly when dealing with their properties. Having a competent knowledge of lettings legislation, tenancy agreements and landlord contracts to help and support is necessary – full training is provided.
Morris Dibben is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
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