At a Glance
- Tasks: Support landlords with RLP insurance claims and ensure compliance with policies.
- Company: Join the UK's largest property services group with a passionate team.
- Benefits: Enjoy a day off on your birthday, pension scheme, and discounts on products.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in residential property or insurance preferred; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an enthusiastic and motivated customer service specialist who wants to be a part of a passionate and dedicated team dealing with Rent & Legal Protection (RLP) insurance claims. As a RLP Policy Coordinator, you will be working for the UK’s largest property services group where we serve our customers in multiple locations across more than 85 brands. The RLP Team are a specialised team of rent protection and legal insurance experts who support our branches and the customers of the exclusive Lets-Cover RLP Insurance.
Responsibilities and Duties of a RLP Policy Coordinator:
- Auditing the tenancy and claim conditions to ensure that all matters are compliant with our contractual obligations under the contract with the Insurer and the terms of the policy.
- Advising Landlords of their rights under the RLP policy, the claims procedure and being their point of contact throughout the claim.
- Ensuring our Landlords are kept up to date of all matters in respect of their claim.
- Instructing the appointed legal representatives for the RLP claims, following the agreed process and supplying the necessary legal and other documentation to allow the solicitor to take action through the Courts on behalf of the Landlord and the Insurer.
- Monitoring any online portals used by the appointed legal representatives and completing any requests by the legal representatives in a swift and expeditious manner.
- Liaise with the relevant branches to ensure that any information required by the legal representatives or Insurer is obtained expeditiously.
- Liaise with landlords, tenants, legal representatives, Insurers and internal colleagues as required.
Skills Required to be a RLP Policy Coordinator:
- Experience within residential property environment preferable.
- Insurance or residential legal services experience preferable.
- Excellent organisation, prioritisation and time management skills with a strong attention to detail.
- Ability to work proactively and comfortable at using their own initiative in a fast-paced environment where priorities can change regularly.
- Strong communication, influencing and relationship skills, with a strong customer centric approach.
- High levels of energy, drive, enthusiasm with a passion for developing themselves.
- High level of competency in IT along with excellent written and spoken English.
Benefits of working as a RLP Policy Coordinator:
- Day off on your Birthday!
- Pension Scheme.
- Perks at Work – Discounts on products and services.
- Access to Employee Assistance Programme.
- 23 days annual leave increasing with long service.
- Free on-site parking.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
RLP Policy Coordinator employer: Lumesse
Join the UK's largest property services group as a RLP Policy Coordinator, where you will be part of a dynamic and dedicated team focused on providing exceptional support for Rent & Legal Protection insurance claims. With a strong emphasis on employee growth, our inclusive work culture offers numerous benefits such as a day off on your birthday, a comprehensive pension scheme, and access to exclusive discounts, all while working in a fast-paced environment that values initiative and customer-centricity.
StudySmarter Expert Advice🤫
We think this is how you could land RLP Policy Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the property and insurance sectors, especially those who work with RLP. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you’re not just another candidate; demonstrate your passion for customer service and how you can contribute to the RLP team.
✨Tip Number 3
Practice your communication skills! As a RLP Policy Coordinator, you'll need to liaise with various stakeholders. Role-play common scenarios with a friend to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace RLP Policy Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the RLP Policy Coordinator role. Highlight your experience in residential property or insurance, and show us how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves liaising with landlords, tenants, and legal representatives, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this.
Be Detail-Oriented:Attention to detail is key in this position. When filling out your application, double-check for any typos or errors. We want to see that you can present information accurately and professionally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lumesse
✨Know Your Stuff
Make sure you understand the ins and outs of Rent & Legal Protection insurance. Brush up on relevant policies, claims procedures, and the role of a RLP Policy Coordinator. This will not only help you answer questions confidently but also show your enthusiasm for the position.
✨Showcase Your Communication Skills
As a RLP Policy Coordinator, you'll be liaising with landlords, tenants, and legal representatives. Prepare examples of how you've effectively communicated in past roles. Think about times when you resolved conflicts or provided excellent customer service to highlight your strong relationship skills.
✨Demonstrate Your Organisational Skills
This role requires excellent organisation and time management. Be ready to discuss how you prioritise tasks and manage your workload, especially in fast-paced environments. You could even share a specific example of a time you successfully juggled multiple responsibilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, the challenges they face in the RLP department, or opportunities for professional development within the company.
