At a Glance
- Tasks: Greet and serve customers, ensuring a memorable shopping experience with watches and jewellery.
- Company: Join Hour Passion, a leading retail brand in the watch industry.
- Benefits: Flexible hours, dynamic work environment, and opportunities for growth.
- Other info: Work in a vibrant setting with international clientele and exciting challenges.
- Why this job: Be part of a luxury retail team and share your passion for watches.
- Qualifications: Retail experience, preferably in luxury or jewellery, with a love for customer service.
The predicted salary is between 10 - 12 € per hour.
Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry, offering the opportunity to work in a demanding and dynamic environment. Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service. Since 2004, the brand has established itself in the largest international airports and outlet villages in Europe and Asia, providing a unique shopping experience in the field of watches.
Key Responsibilities:
- Greet and serve all customers, providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, to provide customers with detailed information.
- Maintain good knowledge of all functions of watches and other products.
- Provide reliable information to customers regarding sales and customer service.
- Contribute to the store reaching its monthly, quarterly, and annual sales targets.
- Deliver exceptional customer service to every customer, whether by email, over the phone, or in person in the Boutique.
- Assist in controlling shrinkage through attentive action on the shop floor, merchandise handling, accident prevention, and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow company policy and procedures for opening/closing the store.
- Ensure correct processing of all deliveries.
- Handle all transactions in a responsible and secure way, including till functions, cashing up, payments, and general duties.
- Ensure the store is kept clean and presentable at all times, both back of house and shop floor.
- Adhere to company policies and regulations and attend briefing sessions as directed by your line manager.
- Present and conduct oneself in a professional manner to both customers and colleagues.
- Deal with international customers and be familiar with their customs and culture.
- Communicate clearly to consumers and colleagues.
- Take responsibility to understand all new products and apply training and instructions.
- Undertake all duties and responsibilities which may fall within the remit of the post under the direction of your line manager.
Profile:
- Experience in the Retail Industry at a sales advisor level, preferably from a watch/jewellery or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for watches or selling in a luxury retailer.
- Be accommodating to shifts, longer trading hours, and staying late for VIPs.
- Have experience dealing with international customers.
Retail Sales Advisor PT 20 hours Bicester Village Fix-Term employer: Lumesse
Hour Passion, a distinguished retail brand of the Swatch Group, offers an exceptional working environment at Bicester Village, where employees are encouraged to thrive in a dynamic and customer-focused atmosphere. With a strong emphasis on employee growth, comprehensive training, and a commitment to delivering outstanding service, team members enjoy unique opportunities to engage with an international clientele while being part of a prestigious brand in the luxury watch and jewellery sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor PT 20 hours Bicester Village Fix-Term
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hour Passion's products and values. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out from the crowd.
✨Tip Number 2
Network like a pro! Connect with people in the retail industry, especially those who work at Hour Passion or similar brands. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might help you land that interview!
✨Tip Number 3
Practice your customer service skills! Since this role is all about delivering exceptional service, think of scenarios where you can demonstrate your ability to handle different types of customers. Role-play with friends or family to build your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Hour Passion. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Retail Sales Advisor PT 20 hours Bicester Village Fix-Term
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for watches and jewellery shine through! We want to see that you’re genuinely excited about the retail world and how you can contribute to our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail, especially if you've worked with luxury brands before. We appreciate candidates who take the time to align their skills with what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. We value clarity, so make sure your experiences and skills are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lumesse
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the range of watches and jewellery that Hour Passion offers. Research their latest collections and be ready to discuss specific products. This shows your passion for the brand and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to provide a memorable shopping experience.
✨Understand the Luxury Retail Environment
Brush up on what makes luxury retail unique. Be ready to discuss how you would approach selling high-end products and dealing with international customers. Showing that you understand the nuances of luxury retail can set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a dissatisfied customer or managing cash transactions. Practice your responses to these scenarios, focusing on how you would maintain professionalism and adhere to company policies.
