Retail Sales Advisor - OMEGA Birmingham

To provide exceptional levels of customer service to all clients. Merchandise, promote and sale of all OMEGA products. Meeting all sales targets and Boutique objectives.

Key Responsibilities

• Sales
  • Greet and serve all clients providing friendly service and delivering a full and memorable experience.
  • Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary.
  • Ensure good knowledge of all functions of watches and other OMEGA products.
  • Provide reliable information to clients in all matters relating to sales and customer service.
  • Help display merchandise as directed.
  • Contribute to the store reaching its monthly, quarterly and annual sales targets.
  • Deliver exceptional customer service to every client, every time, whether by email, over the phone, or in person in the Boutique.
• Security
  • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
  • Maintain and build general awareness of products and security hot spots.
  • Follow company policy and procedures for opening/closing the store.
  • Maintain correct processing of all deliveries.
• Cash Handling / Payment Transactions
  • All transactions to be handled in a responsible and secure way.
  • Manage till functions, cashing up, payments and general duties.
  • Deal with cash and credit card payments.
• Care of the Store
  • Ensure the store is kept clean and presentable at all times.
  • Back of house and shop floor are both just as important.
  • Maintain health and safety awareness.
  • Maintain good visual merchandising standards.
• Communication
  • Adhere to company policies and regulations.
  • Attend briefing sessions as directed by the line manager.
  • Present and conduct themselves in a professional manner to customers and colleagues.
  • Deal with international clients and be familiar with their customs and culture.
  • Communicate clearly to clients and colleagues.
• Product Knowledge
  • Attend regular training days.
  • Take responsibility, be self‑motivated and proactive to understand all new products and apply training and instructions.
  • Deliver good product knowledge to customers.
• Other
  • Undertake all duties and responsibilities which may fall within the remit of such a post under the direction of the line manager.

Professional Requirements

• Experience in the retail industry at a sales advisor level.
• Previous experience from a watch/jewellery, or prestige retail background.
• Understanding of luxury retail.
• Passion for OMEGA, watches in general, or selling in a luxury retailer.
• Accommodating to shifts, longer trading hours and staying late for VIPs.
• Experience dealing with international customers.