At a Glance
- Tasks: Deliver exceptional customer service and assist customers in finding their perfect watch or jewellery.
- Company: Join Hour Passion, a leading retail brand in the luxury watch industry.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Flexible shifts and a vibrant atmosphere await you at Bicester Village.
- Why this job: Be part of a passionate team and create memorable shopping experiences for international clients.
- Qualifications: Retail experience, preferably in luxury, with a passion for watches and excellent communication skills.
The predicted salary is between 22000 - 26000 € per year.
Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry, offering the opportunity to work in a demanding and dynamic environment. Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service.
Since 2004, the brand has established itself in the largest international airports and outlet villages in Europe and Asia, where it offers a unique shopping experience in the field of watches.
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
Product Knowledge
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile
- Experience in the Retail Industry at a sales advisor level, preferably from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer.
- Be accommodating to shifts, longer trading hours and staying late for VIPs.
- Have experience dealing with international customers.
Retail Sales Advisor FT Bicester Village employer: Lumesse
Hour Passion, a retail brand of the Swatch Group, offers an exceptional working environment in the vibrant Bicester Village, where employees are encouraged to thrive in a dynamic and customer-focused atmosphere. With a strong emphasis on employee growth, comprehensive training, and a commitment to delivering outstanding service, Hour Passion not only fosters a culture of excellence but also provides unique opportunities to engage with an international clientele. Join us to be part of a passionate team that values innovation and dedication in the luxury retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor FT Bicester Village
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hour Passion's products and values. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out from the crowd.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional experiences, think of scenarios where you can demonstrate your ability to handle different types of customers. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with people in the retail industry, especially those who work at Hour Passion or similar brands. Attend events or join online groups to make valuable connections that could lead to job opportunities.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. This shows your enthusiasm for the role and gives us a chance to see your personality shine through.
We think you need these skills to ace Retail Sales Advisor FT Bicester Village
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for watches and jewellery shine through! We want to see that you’re genuinely excited about the retail world and how you can contribute to our team.
Tailor Your CV:Make sure your CV highlights relevant experience in retail, especially if you've worked with luxury items before. We appreciate candidates who can demonstrate their understanding of the industry and customer service excellence.
Be Professional Yet Friendly:Your written communication should reflect the friendly and professional service we provide to our customers. Keep it warm and approachable, just like how you would interact with a customer in-store!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lumesse
✨Know Your Products Inside Out
Make sure you’re familiar with the entire range of watches and jewellery that Hour Passion offers. Brush up on the features, history, and unique selling points of each product. This will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial in retail, especially in a luxury environment like this one.
✨Demonstrate Cultural Awareness
Since you’ll be dealing with international customers, it’s important to show that you understand and respect different cultures. Be ready to discuss any experiences you have had with diverse clientele and how you adapted your communication style to meet their needs.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during your interview. This could involve simulating a sales interaction or handling a customer complaint. Practice these scenarios beforehand so you can demonstrate your ability to provide a memorable shopping experience under pressure.
