At a Glance
- Tasks: Deliver exceptional customer service and promote Swatch products in a vibrant retail environment.
- Company: Join the fun and creative team at Swatch, a leader in innovative watch design.
- Benefits: Flexible part-time hours, competitive pay, and a chance to work with iconic brands.
- Other info: Exciting opportunities for growth and learning about unique watch collections.
- Why this job: Be part of a dynamic team that values creativity and customer connection.
- Qualifications: Outgoing personality, passion for customer service, and retail experience preferred.
The predicted salary is between 10 - 12 € per hour.
Known for its bold creativity, Swiss craftsmanship, and playful spirit, Swatch is a contraction of “Second Watch” and is considered the ‘fun’ brand of Swatch Group. Since its inception in 1983, the brand has revolutionised the watch industry with its innovative designs and high-quality materials with the mission to create stylish, affordable alternatives to traditional timepieces.
To provide exceptional levels of customer service to all customers. Merchandise, promote and sell all products to end consumers. Meeting all sales targets and store objectives.
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time.
Security:
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions:
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store:
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
Communication:
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customers' customs and culture.
Product Knowledge:
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
Profile:
- Positive and outgoing with the ability to naturally converse with customers.
- Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them.
- Adaptable with the ability to build strong working relationships within small teams.
- Excited to learn about Swatch products and gain a technical understanding of our ranges.
Preferred:
- Have experience within retail and/or fashion accessories.
- Be accommodating to shifts, longer trading hours and staying late for events etc.
- Have experience dealing with international customers.
- Ability to communicate in multiple languages.
- Commercial focus with a desire to exceed KPIs.
Retail Sales Advisor Edinburgh 20 hours Part-Time employer: Lumesse
Swatch is an exceptional employer that fosters a vibrant and creative work culture, where employees are encouraged to express their individuality while delivering outstanding customer service. Located in Edinburgh, this part-time Retail Sales Advisor role offers flexible hours, opportunities for personal growth, and the chance to be part of a globally recognised brand known for its innovative designs and collaborations. With a commitment to employee development and a fun, dynamic environment, Swatch provides a rewarding experience for those passionate about retail and customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor Edinburgh 20 hours Part-Time
✨Tip Number 1
Get to know the brand inside out! Swatch is all about creativity and fun, so dive into their collections and collaborations. When you walk into that interview, show your passion for their products and how you can bring that same energy to the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to connect with customers. Whether it’s handling a tricky situation or just making someone’s day, be ready to share examples that highlight your friendly and outgoing nature.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing a role at Swatch. Plus, it shows you’re genuinely interested in being part of the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about wanting to join the Swatch family. So, get your application in and let’s make some watch magic happen!
We think you need these skills to ace Retail Sales Advisor Edinburgh 20 hours Part-Time
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and your excitement about Swatch. A bit of creativity can go a long way!
Tailor Your Application:Make sure to tailor your application to the Retail Sales Advisor role. Highlight any relevant experience in retail or customer service, and mention how you can contribute to our mission of providing exceptional customer experiences. We love seeing how you connect with our brand!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining the Swatch family!
How to prepare for a job interview at Lumesse
✨Know Your Swatch Inside Out
Before the interview, dive deep into Swatch's history, product range, and recent collaborations like the MoonSwatch and Blancpain. Being able to discuss specific products and their unique features will show your genuine interest and enthusiasm for the brand.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your commitment to delivering a memorable experience, which is key for a Retail Sales Advisor.
✨Be Ready to Talk Teamwork
Since the role involves working closely with a small team, be prepared to discuss how you build relationships with colleagues. Share instances where you collaborated effectively to meet sales targets or improve store performance, highlighting your adaptability and positive attitude.
✨Dress the Part
As a representative of a stylish brand like Swatch, your appearance matters. Dress smartly and in a way that reflects the playful spirit of the brand. This not only shows that you understand the company culture but also sets a positive tone for your interview.
