At a Glance
- Tasks: Lead and optimise retail operations while managing sales, HR, and merchandising.
- Company: Join the iconic Swatch Group, known for its innovative spirit.
- Benefits: Competitive salary, career development, and a vibrant work culture.
- Other info: Opportunity for growth and collaboration across various departments.
- Why this job: Shape the future of retail with a dynamic team and exciting challenges.
- Qualifications: Experience in retail management and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Main Function
To manage and monitor sales, operational, merchandising, housekeeping, new store standards and human resource functions for Swatch stores and Kiosks.
Profile
Key Responsibilities
- Payroll
- Controlling all recruitment needs and interviewing at manager level
- Salary review for all Retail employees’
- HR related issues once it has been escalated from the Area Manager
- Produce and prepare various reports to both line management and HQ
- Signatory for all paperwork.
- Weekly store visits
- P+L - all apart from Rents
- Managing the Area Manager
- Train, coach and develop Area Manager
- Creation & implementation of policies and procedures with liaison of the different departments (HR, Finance…)
- Supervisor and H & S coordinator to all the Retail Stores
- Liaise with the Marketing team to cover POS needs and estimates for new materials
- Working closely with Retail Control and Logistics
- Manage all stock related: ranging, orders validation, analysis… (merchandiser position).
- Creation and implementation of Managers Induction Plan + Pack
- Manage and control all aspects of store openings (with the exception of any building work related)
- Training and development of Group wide retail team
- Manage and arrange retail conferences
- Assist other Brands with new stores
- Attend HQ meetings: kick off and budget
This is a description of the job as it is at present. It is the practice of The Swatch Group (UK) Ltd to periodically examine employees’ job descriptions and to update them to ensure that they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This procedure is normally carried out through discussion between the post holder and line manager/HR at your annual appraisal. As such please contact your manager or HR if you have any queries in relation to your job description.
Retail Operations Manager employer: Lumesse
At Lumesse, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Cardiff location provides a vibrant atmosphere with ample opportunities for professional growth, alongside competitive salaries and uncapped bonus potential, making it an ideal place for experienced Senior Property Lawyers to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Lumesse, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Lumesse!
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Lumesse, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Lumesse and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Lumesse that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Lumesse
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
