At a Glance
- Tasks: Deliver exceptional customer service and manage tenancies smoothly.
- Company: Join Sharman Quinney, part of Connells Group, a top UK employer.
- Benefits: Competitive salary, full training, career progression, and a supportive team.
- Other info: Recognised as one of the UK's Best Places to Work with excellent growth opportunities.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Great communication skills, a positive attitude, and a full UK driving licence.
The predicted salary is between 24000 - 27000 £ per year.
Join Sharman Quinney, part of Connells Group – one of the UK's Best Places to Work. Are you passionate about helping people and delivering outstanding customer service? Looking for a career where you can learn, develop and progress? Sharman Quinney is looking for a motivated Customer Service Advisor, known within our business as a Property Manager, to join our Lettings team in Peterborough. This is an exciting opportunity to join one of the UK's leading property groups, where you'll receive industry-leading training, ongoing support and genuine opportunities to build a long-term career.
What's in it for you?
- Full training and ongoing development
- A structured career pathway with genuine progression opportunities
- A supportive and collaborative team environment
- Monday to Friday working hours
- Regular team meetings and company updates
- A workplace recognised as one of the UK's Best Places to Work
About the role
As a Customer Service Advisor (Property Manager), you'll be the main point of contact for landlords, tenants and our branch teams, ensuring every tenancy runs smoothly. You'll:
- Deliver exceptional customer service and resolve enquiries
- Coordinate maintenance and repairs with approved contractors
- Manage tenancy renewals and related administration
- Monitor works to ensure service standards and timescales are met
- Maintain contractor records and compliance
- Support branches with lettings queries and legislation
- Work with colleagues to resolve more complex tenancy matters
What we're looking for
We're looking for someone who enjoys helping people, thrives in a busy environment and has:
- A full UK driving licence and access to their own vehicle
- Excellent customer service and communication skills
- A positive, organised and proactive approach
- Strong planning and problem-solving abilities
- Confidence working both independently and as part of a team
- Good negotiation and influencing skills
As the UK's largest estate agency and property services group, we're passionate about developing our people. Many of our colleagues have progressed into leadership and specialist roles, and we're proud to be recognised as one of the UK's Best Places to Work. Ready to start your next chapter? Bring your passion for helping people, and we'll give you the training, support and opportunities to build an exciting career. Join Sharman Quinney, part of Connells Group, and discover why we're one of the UK's Best Places to Work. Apply today.
Customer Service Advisor in Peterborough employer: Lumesse
At Lumesse, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Cardiff location provides a vibrant atmosphere with ample opportunities for professional growth, alongside competitive salaries and uncapped bonus potential, making it an ideal place for experienced Senior Property Lawyers to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lumesse. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lumesse before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lumesse:Your cover letter is your chance to shine! Tell us why you want to work at Lumesse specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lumesse!
How to prepare for a job interview at Lumesse
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
