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- Tasks: Manage properties, provide top-notch customer service, and coordinate maintenance.
- Company: Join Connells Group, the UK's leading property services provider.
- Benefits: 20 days annual leave, birthday leave, and support for professional qualifications.
- Other info: Diverse and inclusive workplace with excellent training and development opportunities.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Strong communication skills and a knack for organisation.
The predicted salary is between 25000 - 30000 £ per year.
Location - Norwich, NR3
Days & Hours - Monday to Friday, 37.5 hours a week (Two shift patterns – 8.30am to 5pm then 9.00am to 5.30pm, alternative weeks)
Employment Type - Full-time, permanent
Connells Group is the UK's leading property services provider with over 85 brands nationwide. We offer a clear, defined career path, support to study for relevant job qualifications, and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
Duties and Responsibilities of a Customer Service Advisor:
- Managing your own portfolio of properties regarding maintenance and repairs etc.
- Providing exceptional levels of customer service, corresponding with tenants, landlords, contractors, and other professionals both verbally and in writing.
- Delivering Property Management services in line with service level agreements, tenancy agreements, company standards, and industry best practice.
- Being the point of contact for any maintenance issues for your portfolio of properties.
- Ensuring all legal certification is obtained and in place prior to the commencement of a let and throughout the tenancy.
- Gaining authorisation for works to be carried out.
- Liaising with contractors for timescale and cost of repairs etc.
- Obtaining tenant authorisation for contractors to gain access to properties for maintenance work to begin.
- Recording all actions thoroughly and accurately to leave a paper trail of all communications.
- Responsible for all associated administration tasks to support the property management function.
- Build and maintain a rapport with your allocated tenants, landlords, and approved contractors.
- Co-ordinate and arrange relevant statutory safety checks.
Skills and Attributes of a Customer Service Advisor:
- Excellent numeracy and literacy capabilities
- The ability to communicate professionally and build long-lasting relationships
- A highly organised and structured approach to work
- Able to work in a fast-paced, demanding environment
Why work for Connells Group?
- 20 days annual leave (increases with length of service) plus birthday leave
- Support in training towards ARLA – NFOPP qualifications (a raise in basic salary once completed)
- Industry-leading training and development
- Team Incentives
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Customer Service Advisor in Norwich employer: Lumesse
Contact Detail:
Lumesse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Connells Group. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Customer Service Advisor. Remember, it’s all about showcasing your ability to build relationships and provide top-notch service.
✨Tip Number 3
Dress to impress! Even if the work environment is casual, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation for the opportunity but also keeps you fresh in the interviewer's mind. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Advisor in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Customer Service Advisor role. We want to see how you can manage properties and provide top-notch customer service, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of correspondence with tenants, landlords, and contractors, it’s crucial to demonstrate your communication prowess. Use clear and professional language in your application to reflect your ability to build relationships.
Highlight Your Organisational Skills: Being organised is key in property management. Share examples in your application that showcase your structured approach to work and how you handle multiple tasks efficiently. We love seeing candidates who can juggle responsibilities!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fun and positive working environment at Connells Group!
How to prepare for a job interview at Lumesse
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with property management basics and the specific duties mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with tenants, landlords, and contractors, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you successfully resolved issues or built relationships. Practising these scenarios can help you articulate your points clearly during the interview.
✨Be Organised and Structured
The job requires a highly organised approach, so come prepared with a plan for how you would manage your portfolio of properties. You could even create a mock schedule or checklist to illustrate your organisational skills. This will show the interviewer that you can handle the fast-paced environment effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.