At a Glance
- Tasks: Ensure rental properties meet licensing requirements before tenants move in.
- Company: Join Connells Group, a leader in property compliance and customer service.
- Benefits: OTE £25,000, 23 days leave, birthday off, health perks, and discounts.
- Other info: Full training provided with opportunities for professional development and qualifications.
- Why this job: Make a real difference in the rental market while developing your skills.
- Qualifications: Previous admin experience, strong communication, and attention to detail required.
The predicted salary is between 25000 - 25000 £ per year.
- Compliance Customer Service Co-Ordinator within the Connells-Countrywide Licensing Team
- Investigations
- identifies whether properties require a licence and ensures compliance evidence is in place before a tenancy goes live.
Landlord Support - works with landlords to provide guidance and obtain the information needed to meet licensing requirements.
- Application Services
- works with Landlords to gather supporting documents, and personal information to build, complete and submit licence applications.
We have a vacancy within our Investigation Team.
This role is focused on ensuring rental properties are fully compliant with licensing requirements before tenants move in.
It combines administration, investigation, and communication to support lettings branches and reduce delays after a tenancy begins.
Key responsibilities
- Support local lettings branches by ensuring all licensing compliance requirements are completed before a tenancy goes live.
- Investigate properties to determine whether they require a property licence.
- Build strong working relationships with branch teams through regular phone calls, providing guidance, support, and sharing knowledge.
- Conduct compliance checks and review documentation with a high level of accuracy and attention to detail.
- Upload evidence and maintain accurate records within internal systems.
- Carry out regular audits to ensure compliance documentation is complete and up to date.
- Help reduce post-move-in administration by ensuring properties are compliant from the outset, allowing the wider licensing team to focus on licence applications rather than chasing missing evidence.
Essential skills and experience
- Previous administrative experience.
- Excellent attention to detail and organisational skills.
- Strong verbal communication skills and confidence speaking with colleagues over the phone.
- Ability to investigate information, solve problems, and make informed decisions.
- Good IT skills and experience maintaining accurate records.
- Ability to manage multiple tasks and work efficiently in a fast-paced environment.
- A proactive and collaborative approach to supporting colleagues.
- Training
- Full training will be provided, including licensing regulations, compliance processes, and internal systems.
- Support in training towards ARLA - NFOPP qualifications (a raise in basic salary once completed)
- Salary of OTE £25,000 per annum
- 23 days annual leave per year, plus bank holidays
- Never work your birthday with Keysafe! All colleagues are entitled to an additional day off to celebrate your birthday
- Aviva Digicare+, including annual health check up/blood test, 24/7 access to remote NHS GP and nutritional and mental health services
- Perks at Work - Discounts on products and services inc electrical & Travel
- Access to Telus 24hr, 7 days per week Employee Assistance Programme
- Company Pension and Life assurance for all colleagues
Connells Group UKis an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Compliance Customer Service Coordinator in Norwich employer: Lumesse
At Lumesse, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Cardiff location provides a vibrant atmosphere with ample opportunities for professional growth, alongside competitive salaries and uncapped bonus potential, making it an ideal place for experienced Senior Property Lawyers to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Customer Service Coordinator in Norwich
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Lumesse looking for candidates who are engaged and informed.
We think you need these skills to ace Compliance Customer Service Coordinator in Norwich
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Lumesse. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Lumesse
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Lumesse’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
