At a Glance
- Tasks: Deliver exceptional customer service and help customers find their perfect Swatch.
- Company: Join the world’s largest watchmaking group and be part of a revolutionary brand.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Other info: Great opportunity for career growth in a dynamic retail setting.
- Why this job: Be part of a vibrant team and learn about stylish watches while connecting with customers.
- Qualifications: Outgoing personality, passion for customer service, and a willingness to learn.
The predicted salary is between 10 - 12 £ per hour.
The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.
Greet and serve all customers providing a friendly service and delivering a full and memorable experience. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. Ensure good knowledge of all functions of watches and other products. Provide reliable information to customers in all matters relating to sales and customer service. Contribute to the store reaching its monthly, quarterly and annual sales targets. Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Store.
Security
Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. Maintain/build a general awareness of products and security hot spots. Follow Company policy and procedures for opening/closing the store. Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
All transactions to be handled in a responsible and secure way. Till functions, cashing up, payments and general duties. Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store
Ensure the store is kept clean and presentable at all times. Back of house and shop floor are both just as important. Health and Safety aware.
Communication
Adhere to company policies and regulations. Attend briefing sessions as directed by your line manager. Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear. Be familiar with international customers' customs and culture.
Product Knowledge
Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
Other
To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile
- Positive and outgoing with the ability to naturally converse with customers
- Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them
- Adaptable with the ability to build strong working relationships within small teams
- Excited to learn about Swatch products and gain a technical understanding of our ranges
Preferred
- Have experience within retail and/or fashion accessories
- Be accommodating to shifts, longer trading hours and staying late for events etc.
- Have experience dealing with international customers
- Ability to communicate in multiple languages
- Commercial focus with a desire to exceed KPIs
Part Time Retail Sales Advisor - Swatch Liverpool 16 hours employer: Lumesse
Swatch is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to grow and develop their skills in the dynamic retail environment of Liverpool. With a strong emphasis on customer service and teamwork, Swatch offers flexible part-time opportunities that allow you to balance work with personal commitments while being part of a globally recognised brand. Employees benefit from comprehensive training, a supportive team atmosphere, and the chance to engage with a diverse clientele, making every day at Swatch a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Retail Sales Advisor - Swatch Liverpool 16 hours
✨Tip Number 1
Get to know Swatch inside out! Familiarise yourself with their products and history. When you walk into that interview, show off your passion for the brand and how well you understand what they stand for.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle different types of customers. Role-playing with a friend can help you feel more confident when it comes to delivering exceptional service.
✨Tip Number 3
Network like a pro! Connect with current or former Swatch employees on LinkedIn. They might share insights about the company culture or even give you a heads-up about job openings. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight your retail experience and customer service skills, making you stand out from the crowd.
We think you need these skills to ace Part Time Retail Sales Advisor - Swatch Liverpool 16 hours
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and retail. Make it clear why you’re excited about joining the Swatch team.
Tailor Your Application:Make sure to tailor your application to the role of Part Time Retail Sales Advisor. Highlight any relevant experience you have in retail or customer service, and mention your enthusiasm for Swatch products. This shows us that you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make sure your skills and experiences are easy to understand at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Lumesse
✨Know Your Swatch
Before the interview, dive deep into Swatch's history and product range. Familiarise yourself with their iconic watches and any recent collections. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Customer Service is Key
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer. Swatch values exceptional service, so showcasing your ability to create memorable experiences will set you apart.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice how you would greet a customer or handle a tricky situation. This will help demonstrate your communication skills and adaptability, which are crucial for a retail sales advisor.
✨Dress the Part
Since you're applying for a position in retail, make sure to dress smartly and in line with Swatch's vibrant style. A polished appearance shows that you understand the brand's image and are ready to represent it well on the shop floor.
