At a Glance
- Tasks: Support our Lettings Insurance team by managing customer queries and ensuring compliance.
- Company: Join the UK's largest property services group with a vibrant team culture.
- Benefits: Enjoy a competitive salary, 23 days leave, and career progression opportunities.
- Other info: Exciting opportunities for personal development and industry-recognised qualifications.
- Why this job: Be part of a dynamic team making a real difference in the property market.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
The predicted salary is between 25000 - 25000 £ per year.
We are looking for an enthusiastic and motivated customer service specialist who wants to be a part of our passionate and dedicated Lettings Insurance team. As a Lettings Insurance Administrator, you will be working for the UK’s largest property services group where we serve our customers in multiple locations. We have unparalleled coverage of the UK property market, and we are uniquely placed to support our customers across the residential and commercial property markets.
Responsibilities of a Lettings Insurance Administrator:
- Logging all support calls to demonstrate response times and resource.
- Ensuring you have a comprehensive understanding of the current Lettings Insurance products being sold through the branch network in order that you can support and assist the branch network with any queries.
- Processing requests for new users.
- Following up all new users requests to ensure that Branch Managers are informed.
- Carrying out quality control audits on various areas of the sale of general insurance within the lettings branches, to ensure that all are compliant with the currently agreed audit matrix.
- Assisting with the annual (and other periodic) compliance auditing of branches and colleagues to ensure that the full requirements of CPS are met.
- Maintaining comprehensive records of the results of all quality control audits in order that these can be submitted to CPS as part of their auditing of CRL processes and sales.
- Completing weekly dashboard, reports and general MI relating to the areas covered by your role.
- Monitoring the general insurance mailboxes for various products to ensure that all queries are answered promptly.
- Compliance auditing and checks for various insurance products offered within the business.
Skills & Experience of a Lettings Insurance Administrator:
- Quality Control and Auditing experience preferable.
- Excellent organisation, prioritisation and time management skills with a strong attention to detail.
- Ability to work proactively and comfortable / excited at using their own initiative in a fast-paced environment where priorities can change regularly.
- Strong communication, influencing and relationship skills.
- High levels of energy, drive, enthusiasm with a passion for developing themselves and being an active and supportive member of a high performing team.
- High level of competency in IT along with excellent written and spoken English.
Benefits for a Lettings Insurance Administrator:
- Salary £25,000.
- 23 days annual leave, increasing with service.
- Training and career progression opportunities throughout the business.
- Industry recognised qualifications.
- Discount schemes covering retail, entertainment, travel and health.
- Free on-site parking.
Countrywide, part of the Connells Group, is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Lettings Insurance Administrator employer: Lumesse
Join the UK's largest property services group as a Lettings Insurance Administrator, where you will thrive in a dynamic and supportive work environment. With a strong focus on employee development, we offer comprehensive training, career progression opportunities, and a range of benefits including competitive salary, generous annual leave, and discounts across various sectors. Our inclusive culture fosters teamwork and innovation, making it an excellent place for motivated individuals to grow and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Insurance Administrator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the Lettings Insurance team.
✨Tip Number 2
Practice your communication skills! Since this role requires strong relationship-building abilities, try role-playing common customer scenarios with a friend or family member. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for the Lettings Insurance Administrator position.
We think you need these skills to ace Lettings Insurance Administrator
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about joining our Lettings Insurance team and helping our customers.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any quality control or auditing experience you have, as well as your ability to work in a fast-paced environment.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your message more effectively!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lumesse
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the Lettings Insurance products offered. This will not only help you answer questions confidently but also show your enthusiasm for the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight how you handled queries or complaints effectively, as this role heavily relies on strong communication and relationship-building skills.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. You might want to share specific tools or methods you use to stay organised, as this is crucial for the Lettings Insurance Administrator role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the position. This demonstrates your proactive attitude and eagerness to contribute.
