At a Glance
- Tasks: Investigate and resolve customer complaints in a supportive team environment.
- Company: Join Connells Group, part of the UK's largest Property Services Group.
- Benefits: Birthday off, pension scheme, discounts, and career progression opportunities.
- Other info: Full training provided and a commitment to diversity and inclusion.
- Why this job: Make a real difference by helping customers and enhancing your skills.
- Qualifications: Strong communication skills; experience in lettings or complaints is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are expanding our team and have one last vacancy; would you like to join us? Do you have a strong customer service background? Are you interested in learning about the lettings business, including letting properties and property management? Do you enjoy investigating and finding resolutions?
Countrywide is part of the UK’s largest Property Services Group, and we are looking for a Customer Complaints Administrator to join our friendly team. Whilst we strive to provide a market-leading service, despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer's concerns are dealt with in a professional manner, we’re on the lookout for those with great communication skills!
Responsibilities of a Customer Complaints Administrator:- Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.
- Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.
- Speaking with customers, and other areas of the letting’s business to form a complete investigation using evidence.
- Formulating a thorough written response to concerns/complaints whereby you explain your findings.
- Excellent communication skills – both written and verbally.
- Good at building and maintaining relationships with customers and stakeholders across the business.
- Effective time management and managing expectations.
- Previous experience in either Lettings or in complaint handling roles is desirable, but full training will be given.
- Self-motivated – able to work independently whilst maintaining a role as part of our team.
- Full training provided in all areas of residential lettings.
- Excellent career progression, with opportunities across the business.
- Qualifications in residential lettings.
- Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing.
- Day off on your Birthday!
- Pension Scheme.
- Perks at Work – Discounts on products and services including electrical & travel.
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to TELUS 24hr, 7 days per week Employee Assistance Programme.
- Cycle to work scheme.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Lettings Complaints Specialist employer: Lumesse
At Connells Group UK, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and personal growth. As a Lettings Complaints Specialist, you'll benefit from comprehensive training in residential lettings, career progression opportunities, and unique perks such as a day off on your birthday and access to a 24/7 Employee Assistance Programme. Join our friendly team and make a meaningful impact while enjoying a rewarding career in the property services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Complaints Specialist
✨Tip Number 1
Get to know the lettings business! Research the company and its values, especially how they handle customer complaints. This will help you speak their language during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about dealing with customers, try role-playing common complaint scenarios with a friend. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to dive into the lettings world.
We think you need these skills to ace Lettings Complaints Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about handling complaints, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information and resolve issues.
Tailor Your Application:Take a moment to customise your application for the Lettings Complaints Specialist role. Mention any relevant experience in customer service or complaint handling, and relate it back to the lettings business to show us you’re genuinely interested.
Be Professional Yet Friendly:In your written application, strike a balance between professionalism and friendliness. We want to see that you can handle serious matters with care while also being approachable and relatable to customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Lumesse
✨Know Your Stuff
Before the interview, make sure you understand the lettings business and the role of a Customer Complaints Administrator. Familiarise yourself with common complaints in the lettings sector and think about how you would handle them. This will show your genuine interest and readiness to tackle the challenges.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer complaints in the past. This will demonstrate your ability to communicate effectively both verbally and in writing.
✨Demonstrate Team Spirit
Even though you'll be handling your own caseload, it's important to show that you can work well within a team. Think of examples where you've collaborated with others to resolve issues or improve processes. This will highlight your ability to build relationships with colleagues and stakeholders.
✨Time Management is Key
Be ready to discuss how you manage your time and prioritise tasks, especially when dealing with multiple complaints. You could share a specific instance where you successfully met deadlines while maintaining quality in your work. This will reassure them that you can handle the demands of the role.
