At a Glance
- Tasks: Deliver exceptional customer service and promote Swatch products in a vibrant retail environment.
- Company: Join the fun and creative team at Swatch, a leader in innovative watch design.
- Benefits: Flexible part-time hours, competitive pay, and a chance to work with iconic brands.
- Other info: Great opportunity for career growth in a trendy retail setting.
- Why this job: Be part of a dynamic team that values creativity and customer connection.
- Qualifications: Outgoing personality, passion for customer service, and a desire to learn about watches.
The predicted salary is between 10 - 12 € per hour.
Known for its bold creativity, Swiss craftsmanship, and playful spirit, Swatch is a contraction of “Second Watch” and is considered the ‘fun’ brand of Swatch Group. Since its inception in 1983, the brand has revolutionised the watch industry with its innovative designs and high-quality materials with the mission to create stylish, affordable alternatives to traditional timepieces. Swatch is celebrated for its diverse collections, including the highly sought-after MoonSwatch collaboration with OMEGA, the vibrant Art Collection featuring unique designs from contemporary artists, and its prestigious Blancpain partnership that brings luxury and precision to its timepieces.
To provide exceptional levels of customer service to all customers. Merchandise, promote and sell all products to end consumers. Meeting all sales targets and store objectives. Greet and serve all customers providing a friendly service and delivering a full and memorable experience. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. Ensure good knowledge of all functions of watches and other products. Provide reliable information to customers in all matters relating to sales and customer service. Contribute to the store reaching its monthly, quarterly and annual sales targets. Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.
Security: Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. Maintain/build a general awareness of products and security hot spots. Follow Company policy and procedures for opening/closing the store. Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions: All transactions to be handled in a responsible and secure way. Till functions, cashing up, payments and general duties. Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store: Ensure the store is kept clean and presentable at all times. Back of house and shop floor are both just as important. Health and Safety aware.
Communication: Adhere to company policies and regulations. Attend briefing sessions as directed by your line manager. Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear. Be familiar with international customers' customs and culture.
Product Knowledge: Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
Profile: Positive and outgoing with the ability to naturally converse with customers. Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them. Adaptable with the ability to build strong working relationships within small teams. Excited to learn about Swatch products and gain a technical understanding of our ranges.
Preferred: Have experience within retail and/or fashion accessories. Be accommodating to shifts, longer trading hours and staying late for events etc. Have experience dealing with international customers. Ability to communicate in multiple languages. Commercial focus with a desire to exceed KPIs.
Retail Sales Advisor Edinburgh 20 hours Part-Time employer: Lumesse
Swatch is an exceptional employer that fosters a vibrant and creative work culture, where employees are encouraged to express their individuality while delivering outstanding customer service. With a focus on employee growth, Swatch offers training opportunities to deepen product knowledge and enhance sales skills, all within the dynamic and culturally rich environment of Edinburgh. Joining Swatch means being part of a fun and innovative team that celebrates diversity and craftsmanship, making every day at work a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor Edinburgh 20 hours Part-Time
✨Tip Number 1
Get to know the brand inside out! Swatch is all about creativity and fun, so dive into their history and product range. This will not only impress during interviews but also help you connect with customers on a personal level.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate different customer scenarios. Being able to handle various situations with ease will show that you're ready to deliver exceptional service right from day one.
✨Tip Number 3
Network like a pro! Connect with current or former Swatch employees on LinkedIn. They can provide insider tips and might even give you a heads-up about job openings. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from Swatch. Don’t miss out on your chance to join the team!
We think you need these skills to ace Retail Sales Advisor Edinburgh 20 hours Part-Time
Some tips for your application 🫡
Show Your Passion for Swatch:When you're writing your application, let your enthusiasm for Swatch shine through! Talk about what excites you about the brand and its innovative designs. We love to see candidates who are genuinely interested in our products and mission.
Tailor Your Experience:Make sure to highlight any relevant retail or customer service experience you have. We want to know how your past roles have prepared you to deliver exceptional service to our customers. Be specific about your achievements and how they relate to the role!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Don’t miss out on this opportunity!
How to prepare for a job interview at Lumesse
✨Know Your Swatch
Before the interview, dive deep into Swatch's history and product range. Familiarise yourself with their iconic collections, like the MoonSwatch and Flik Flak. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial for a Retail Sales Advisor role, so be ready to share these stories!
✨Dress the Part
Since you're applying for a position in retail, make sure to dress smartly and in line with Swatch's playful yet stylish vibe. A well-thought-out outfit can help you feel more confident and make a great first impression.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the company. You might ask about upcoming product launches or how the team collaborates to meet sales targets. This demonstrates your proactive attitude and genuine interest in contributing to Swatch's success.
