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- Tasks: Deliver exceptional service to clients and resolve queries effectively.
- Company: Join a top-ranked organisation known for valuing its employees.
- Benefits: Full training, career progression, and a variety of employee perks.
- Other info: Diverse and inclusive environment encouraging all applicants.
- Why this job: Make a real impact while thriving in a supportive workplace.
- Qualifications: Strong communication skills and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to be part of something extraordinary? Join a company proudly ranked in The Times' Top 26 Very Big Organisations to Work For in 2025! We’re on the lookout for an enthusiastic and highly motivated Customer Service Specialist to join our dynamic team within the Corporate Property Management department in Annesley. As a Customer Service Specialist, you’ll play a vital role in delivering exceptional services to our Corporate clients, tenants, and our branches across the country – making a real impact every day. If you're passionate about people and providing top-tier service, this is your chance to thrive in a workplace that truly values you.
What we can offer you as a Customer Service Specialist:
- Full training in Property Management, with clear development pathways.
- Opportunities to progress across the business.
- Support to gain professional qualifications in Residential Property Management (ARLA).
- A variety of employee benefits, including: Aviva Digicare + workplace Perks at Work, Life assurance.
Key responsibilities of a Customer Service Specialist:
- Act as a point of contact, managing the effective resolution of queries from clients and colleagues.
- Dealing promptly and courteously to communication from landlords, tenants, contractors, and internal partners.
- Providing a first-class service to maximise customer retention.
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved.
Skills and Experience required to be successful as a Customer Service Specialist:
- Detail oriented, organised, and solid administration skills.
- Excellent verbal and written communication skills.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Customer Service Specialist employer: Lumesse
Contact Detail:
Lumesse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing a role in the Corporate Property Management department.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations with clients or colleagues. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Show your passion for people! During interviews, share stories that highlight your commitment to providing exceptional service. Let them see how you can make a real impact every day as a Customer Service Specialist.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Customer Service Specialist role. Use keywords from the job description to show we’re on the same page!
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see that you’re genuinely excited about making a difference for our clients and tenants!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Lumesse
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Specialist. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is crucial for this role, prepare examples of how you've successfully resolved customer queries in the past. Practise articulating your thoughts clearly and concisely, as this will demonstrate your ability to handle client interactions effectively.
✨Be Personable and Enthusiastic
Employers love candidates who are passionate about people and service. During the interview, let your enthusiasm shine through! Share stories that highlight your commitment to providing top-tier service and how you’ve made a positive impact in previous roles.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company and the role. For example, you could ask about the training opportunities or how success is measured in the Customer Service team. This not only shows your eagerness but also helps you gauge if the company is the right fit for you.