At a Glance
- Tasks: Handle customer complaints and investigate resolutions in a supportive team environment.
- Company: Join Connells Group, part of the UK's largest Property Services Group.
- Benefits: Enjoy a birthday day off, pension scheme, and discounts on various services.
- Other info: Great career progression opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real difference by resolving customer concerns and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service; training provided.
The predicted salary is between 25000 - 30000 £ per year.
We are expanding our team and have one last vacancy; would you like to join us? Do you have a strong customer service background? Are you interested in learning about the lettings business, including letting properties and property management? Do you enjoy investigating and finding resolutions? Countrywide is part of the UK’s largest Property Services Group, and we are looking for a Customer Complaints Administrator to join our friendly team. Whilst we strive to provide a market-leading service, despite our best efforts, occasionally things do go wrong. This is where our Customer Complaints Administrators play a pivotal role. Ensuring that our customer's concerns are dealt with in a professional manner, we’re on the lookout for those with great communication skills!
Responsibilities of a Customer Complaints Administrator:
- Work within a team office environment handling and investigating your own caseload of customer concerns/complaints.
- Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales.
- Speaking with customers, and other areas of the letting’s business to form a complete investigation using evidence.
- Formulating a thorough written response to concerns/complaints whereby you explain your findings.
Skills and Experience to be a Customer Complaints Administrator:
- Excellent communication skills – both written and verbally.
- Good at building and maintaining relationships with customers and stakeholders across the business.
- Effective time management and managing expectations.
- Previous experience in either Lettings or in complaint handling roles is desirable, but full training will be given.
- Self-motivated – able to work independently whilst maintaining a role as part of our team.
Opportunities of being a Customer Complaints Administrator:
- Full training provided in all areas of residential lettings.
- Excellent career progression, with opportunities across the business.
- Qualifications in residential lettings.
Benefits of working Connells Group UK:
- Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing.
- Day off on your Birthday!
- Pension Scheme.
- Perks at Work – Discounts on products and services including electrical & travel.
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to TELUS 24hr, 7 days per week Employee Assistance Programme.
- Cycle to work scheme.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Customer Complaints Administrator employer: Lumesse
At Connells Group UK, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and personal growth. As a Customer Complaints Administrator, you will benefit from comprehensive training in residential lettings, career progression opportunities, and unique perks such as a day off on your birthday and access to discounts on various services. Join our friendly team and play a vital role in ensuring customer satisfaction while enjoying a rewarding career in the property services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Complaints Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the lettings industry or customer service. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by researching common customer complaints in the lettings sector. Think about how you'd handle them and be ready to share your thoughts. This shows you're proactive and genuinely interested in the role!
✨Tip Number 3
Practice your communication skills! Whether it's through mock interviews or casual chats with friends, being articulate and confident will help you shine during the real deal. Remember, great communication is key for a Customer Complaints Administrator.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining our team at Connells Group UK. We can't wait to see your application!
We think you need these skills to ace Customer Complaints Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to explain complex issues simply.
Tailor Your Application:Take a moment to read through the job description and align your experience with what we’re looking for. Highlight any relevant customer service or complaint handling experience you have, even if it’s not directly in lettings.
Be Professional Yet Friendly:We want to see your personality shine through! While maintaining professionalism, let your friendly tone come across in your writing. This will help us get a sense of how you might interact with our customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at Lumesse
✨Know Your Stuff
Before the interview, make sure you understand the lettings business and the role of a Customer Complaints Administrator. Research common customer complaints in the property sector and think about how you would handle them. This will show your interest and preparedness.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to communicate effectively both verbally and in writing.
✨Be Ready to Investigate
Think about how you would approach investigating a complaint. Prepare to discuss your process for gathering evidence and forming conclusions. This will highlight your analytical skills and your ability to work independently while still being part of a team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training provided or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
