At a Glance
- Tasks: Support clients with credit control and debt recovery in a dynamic team.
- Company: Join Connells Group, a leading name in the estate agency network.
- Benefits: Enjoy 23 days annual leave, training opportunities, and discount schemes.
- Other info: Flexible working environment with excellent career progression.
- Why this job: Make a real difference by helping tenants and landlords while growing your career.
- Qualifications: Strong communication skills and a knack for numbers are essential.
The predicted salary is between 25000 - 30000 £ per year.
Countrywide, part of Connells Group, is seeking a driven and professional customer service specialist who wants to be a part of an established, passionate team supporting the accounting functions within Countrywide’s estate agency network. Connells Group has a great opportunity for a customer service professional to join their busy client accounts team in Annesley.
We are looking for candidates to provide credit control and debt recovery services on residential tenancies. You will be liaising with tenants and guarantors regarding rent arrears by telephone and in writing whilst keeping our landlord clients fully informed at all stages.
To succeed as a Client Account Administrator, you will need to:
- Demonstrate outstanding customer service skills to handle situations where tact and diplomacy are imperative.
- Support our customers in an efficient and engaging way. You will need a good telephone manner, strong communication skills, and competence when working with numbers.
- Build strong relationships through rapport with customers and colleagues alike.
- Have a keen eye for detail. We are regularly called upon to provide accurate information to be submitted as evidence in legal claims.
- Have a willingness to learn. Compliance is key in the property industry and you will need to proactively build your knowledge and understanding of relevant legislation.
Your experience and skills will include:
- Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail.
- Excellent writing skills.
- Good analytical ability.
- Ability to stay calm under pressure and work to tight deadlines.
- Flexible approach to working.
What you get in return for a career as a Client Account Administrator:
- 23 days annual leave, increasing with service.
- Training and career progression opportunities throughout the business.
- Industry recognised qualifications.
- Discount schemes covering retail, entertainment, travel, and health.
- Free on-site parking.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Client Account Administrator employer: Lumesse
Connells Group, a leader in the estate agency sector, offers an exceptional work environment for Client Account Administrators in Annesley. With a strong emphasis on professional development, employees benefit from comprehensive training, industry-recognised qualifications, and a supportive team culture that values outstanding customer service. Enjoy generous annual leave, flexible working approaches, and unique discount schemes, making Connells Group an attractive employer for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lumesse. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lumesse before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lumesse:Your cover letter is your chance to shine! Tell us why you want to work at Lumesse specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lumesse!
How to prepare for a job interview at Lumesse
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
