Retail Sales Advisor - OMEGA Birmingham

To provide exceptional levels of customer service to all clients. Merchandise, promote and sale of all OMEGA products. Meeting all sales targets and Boutique objectives.

Key Responsibilities

• Sales: Greet and serve all clients providing friendly service and delivering a full and memorable experience. Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary. Ensure good knowledge of all functions of watches and other OMEGA products. Provide reliable information to clients in all matters relating to sales and customer service. Help display merchandise as directed. Contribute to the store reaching its monthly, quarterly and annual sales targets. Deliver exceptional customer service to every client, every time, whether by email, over the phone, or in person in the Boutique.
• Security: Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. Maintain and build general awareness of products and security hot spots. Follow company policy and procedures for opening/closing the store. Maintain correct processing of all deliveries.
• Cash Handling / Payment Transactions: All transactions to be handled in a responsible and secure way. Manage till functions, cashing up, payments and general duties. Deal with cash and credit card payments.
• Care of the Store: Ensure the store is kept clean and presentable at all times. Back of house and shop floor are both just as important. Maintain health and safety awareness. Maintain good visual merchandising standards.
• Communication: Adhere to company policies and regulations. Attend briefing sessions as directed by the line manager. Present and conduct themselves in a professional manner to customers and colleagues. Deal with international clients and be familiar with their customs and culture. Communicate clearly to clients and colleagues.
• Product Knowledge: Attend regular training days. Take responsibility, be self‑motivated and proactive to understand all new products and apply training and instructions. Deliver good product knowledge to customers.
• Other: Undertake all duties and responsibilities which may fall within the remit of such a post under the direction of the line manager.

Professional Requirements:

• Experience in the retail industry at a sales advisor level.
• Previous experience from a watch/jewellery, or prestige retail background.
• Understanding of luxury retail.
• Passion for OMEGA, watches in general, or selling in a luxury retailer.
• Accommodating to shifts, longer trading hours and staying late for VIPs.
• Experience dealing with international customers.