At a Glance
- Tasks: Deliver exceptional customer service and help customers find their perfect Swatch.
- Company: Join the world’s largest watchmaking group with a vibrant retail culture.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Other info: Opportunity to learn about fashion accessories and grow within the company.
- Why this job: Be part of a revolutionary brand and connect with customers daily.
- Qualifications: Outgoing personality and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.
Greet and serve all customers providing a friendly service and delivering a full and memorable experience. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. Ensure good knowledge of all functions of watches and other products. Provide reliable information to customers in all matters relating to sales and customer service. Contribute to the store reaching its monthly, quarterly and annual sales targets. Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Store.
Security
Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. Maintain/build a general awareness of products and security hot spots. Follow Company policy and procedures for opening/closing the store. Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
All transactions to be handled in a responsible and secure way. Till functions, cashing up, payments and general duties. Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store
Ensure the store is kept clean and presentable at all times. Back of house and shop floor are both just as important. Health and Safety aware.
Communication
Adhere to company policies and regulations. Attend briefing sessions as directed by your line manager. Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear. Be familiar with international customers' customs and culture.
Product Knowledge
Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
Other
To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile
- Positive and outgoing with the ability to naturally converse with customers.
- Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them.
- Adaptable with the ability to build strong working relationships within small teams.
- Excited to learn about Swatch products and gain a technical understanding of our ranges.
Preferred
- Have experience within retail and/or fashion accessories.
- Be accommodating to shifts, longer trading hours and staying late for events etc.
- Have experience dealing with international customers.
- Ability to communicate in multiple languages.
- Commercial focus with a desire to exceed KPIs.
Part Time Retail Sales Advisor - Swatch Birmingham (12 Hours Per Week) employer: Lumesse
Swatch is an exceptional employer that offers a vibrant work culture where creativity and passion for customer service thrive. As part of the world's largest watchmaking group, employees benefit from extensive training opportunities and the chance to work with a globally recognised brand in a dynamic retail environment. Located in Birmingham, our store fosters a supportive team atmosphere, encouraging personal growth and development while delivering memorable experiences to our diverse clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Retail Sales Advisor - Swatch Birmingham (12 Hours Per Week)
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Lumesse, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Part Time Retail Sales Advisor - Swatch Birmingham (12 Hours Per Week)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Lumesse that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Lumesse will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Lumesse and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Lumesse
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Lumesse, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Lumesse!
