Customer Service Advisor - Property Management
We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Birkenhead: The Wirral. As a Customer Service Advisor, you will provide property management and tenancy support services to branches, landlords and tenants.
Starting Salary £25,000
What's in it for you as a Customer Service Advisor?
- Get full training and development
- A good understanding of the residential lettings industry
- Full company briefings
- A career pathway
Key responsibilities of a Customer Service Advisor.
- Act as a central point of contact managing the effective resolution of queries from clients and colleagues
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved
Skills and Experience required to be successful as a Customer Service Advisor.
- Strong customer service skills and confident communicator
- Good team player
- Customer focussed Contact or Call centre experience preferred
- Ability to stay calm under pressure
- Excellent negotiation and influencing skills
- Excellent planning and organisational skills
- Good analytical ability
- Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing
- Aviva Digi care + workplace / Car leasing and cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
- 23 days annual leave, increasing with length of service (and your birthday off)
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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Customer Service Advisor - Property Management in Birkenhead employer: Lumesse
At Connells Survey & Valuation, we pride ourselves on being an excellent employer by offering a supportive work culture that prioritises professional growth and development. Our flexible training programmes ensure that you are equipped with the skills needed to excel as a Residential Valuation Surveyor, while our commitment to customer service fosters a rewarding environment where your contributions are valued. Join us in the UK and experience the unique advantages of working with a team dedicated to excellence and innovation in the property sector.
