At a Glance
- Tasks: Support tenants and landlords with credit control and debt recovery services.
- Company: Join the passionate team at Countrywide, part of Connells Group.
- Benefits: Enjoy 23 days annual leave, training opportunities, and industry qualifications.
- Other info: Equal opportunities employer with a focus on career progression.
- Why this job: Make a real difference in customer service while developing your career.
- Qualifications: Outstanding customer service skills and a keen eye for detail.
The predicted salary is between 22050 - 26950 £ per year.
Countrywide, part of Connells Group are seeking a driven and professional customer service specialist who wants to be a part of an established, passionate team who support the accounting functions within Countrywide's estate agency network.
We are on the lookout for a committed
Arrears Coordinator to join our arrears team who shares the same passion for customer service as we do!
We are looking for candidates to provide credit control and debt recovery services on residential tenancies.
You will be liaising with tenants and guarantors regarding rent arrears by telephone and in writing whilst keeping our Landlord clients fully informed at all stages.
To succeed as an Arrears Coordinator you will need to
- Demonstrate outstanding customer service skills to handle situations where tact and diplomacy are imperative.
- Support our customers in an efficient and engaging way. You will need good telephone manner, strong communication skills and competence when working with numbers.
- Build strong relationships through rapport with customers and colleagues alike.
- Have a keen eye for detail. We are regularly called upon to provide accurate information to be submitted as evidence in legal claims.
- Have a willingness to learn. Compliance is key in the property industry and you will need to proactively build your knowledge and understanding of relevant legislation.
What you get in return for a career as an Arrears Coordinator
- 23 days annual leave, increasing with service.
- Training and career progression opportunities throughout the business.
- Industry recognised qualifications.
- Discount schemes covering retail, entertainment, travel and health.
- Free on-site parking.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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Arrears Coordinator employer: Lumesse
At Connells Survey & Valuation, we pride ourselves on being an excellent employer by offering a supportive work culture that prioritises professional growth and development. Our flexible training programmes ensure that you are equipped with the skills needed to excel as a Residential Valuation Surveyor, while our commitment to customer service fosters a rewarding environment where your contributions are valued. Join us in the UK and experience the unique advantages of working with a team dedicated to excellence and innovation in the property sector.
StudySmarter Expert Advice🤫
We think this is how you could land Arrears Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lumesse. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lumesse before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Arrears Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lumesse:Your cover letter is your chance to shine! Tell us why you want to work at Lumesse specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lumesse!
How to prepare for a job interview at Lumesse
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
