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- Tasks: Support tenants and landlords with credit control and debt recovery services.
- Company: Join the passionate team at Countrywide, part of Connells Group.
- Benefits: Enjoy 23 days annual leave, training, and industry-recognised qualifications.
- Other info: Great career progression opportunities and a supportive work environment.
- Why this job: Make a real difference in customer service while building valuable skills.
- Qualifications: Outstanding customer service skills and a keen eye for detail.
The predicted salary is between 25000 - 30000 £ per year.
Countrywide, part of Connells Group, are seeking a driven and professional customer service specialist who wants to be a part of an established, passionate team who support the accounting functions within Countrywide’s estate agency network. We are on the lookout for a committed Arrears Coordinator to join our arrears team who shares the same passion for customer service as we do!
We are looking for candidates to provide credit control and debt recovery services on residential tenancies. You will be liaising with tenants and guarantors regarding rent arrears by telephone and in writing whilst keeping our Landlord clients fully informed at all stages.
To succeed as an Arrears Coordinator you will need to:
- Demonstrate outstanding customer service skills to handle situations where tact and diplomacy are imperative.
- Support our customers in an efficient and engaging way. You will need good telephone manner, strong communication skills and competence when working with numbers.
- Build strong relationships through rapport with customers and colleagues alike.
- Have a keen eye for detail. We are regularly called upon to provide accurate information to be submitted as evidence in legal claims.
- Have a willingness to learn. Compliance is key in the property industry and you will need to proactively build your knowledge and understanding of relevant legislation.
What you get in return for a career as an Arrears Coordinator:
- 23 days annual leave, increasing with service.
- Training and career progression opportunities throughout the business.
- Industry recognised qualifications.
- Discount schemes covering retail, entertainment, travel and health.
- Free on-site parking.
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Arrears Coordinator employer: Lumesse
Contact Detail:
Lumesse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears Coordinator
✨Tip Number 1
Get to know the company! Research Countrywide and Connells Group to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with tenants and landlords, it’s crucial to demonstrate a strong telephone manner. Role-play with a friend or family member to build confidence and refine your responses.
✨Tip Number 3
Showcase your customer service experience! Be ready to share specific examples of how you've handled challenging situations with tact and diplomacy. This will highlight your ability to support customers effectively, which is key for the Arrears Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Arrears Coordinator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your outstanding customer service skills in your application. We want to see how you handle tricky situations with tact and diplomacy, so share examples that showcase your ability to support customers efficiently.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate strong communication skills, so make sure your writing reflects that. Avoid jargon and focus on what makes you a great fit for the Arrears Coordinator role.
Demonstrate Attention to Detail: Since accuracy is key in our industry, show us that you have a keen eye for detail. Whether it's in your CV or cover letter, make sure there are no typos or errors. This will demonstrate your competence and professionalism.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our passionate team!
How to prepare for a job interview at Lumesse
✨Know Your Numbers
As an Arrears Coordinator, you'll be working with numbers daily. Brush up on your basic maths skills and be prepared to discuss how you've handled financial situations in the past. This will show your competence and confidence in managing rent arrears.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Think about times when you had to use tact and diplomacy to resolve issues. This will demonstrate that you understand the importance of building strong relationships with tenants and landlords.
✨Research Relevant Legislation
Familiarise yourself with the key legislation related to property and tenancy agreements. Being able to discuss this knowledge during the interview will highlight your willingness to learn and your commitment to compliance in the industry.
✨Practice Your Communication Skills
Since you'll be liaising with tenants and guarantors, practice your telephone manner and written communication. Consider role-playing common scenarios you might encounter as an Arrears Coordinator to build your confidence and ensure you can engage effectively with customers.