Lumera AB, located in the UK, is looking for a Front Line Support team member to manage and resolve support tickets while providing excellent customer service for their Pensions software applications. You'll troubleshoot technical issues, support clients via email and phone, and work on a rota basis covering core support hours.
The ideal candidate will work both autonomously and as part of a team, ensuring that urgent issues are managed according to SLAs and client expectations. SQL experience and support desk experience are crucial for this role.
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