Executive Consultant - Property Services Transformation

To support our continued growth, we are looking to employ an Executive Consultant to join our consulting team. This role will operate at the highest level of consultancy, providing strategic leadership and expert guidance to client organisations across Housing, Customer, and Asset departments. The Executive Consultant will shape business-critical strategies, influence executive stakeholders, and drive transformational change to deliver exceptional outcomes. They will also play a key role in developing Lumensol’s service offering, mentoring senior leaders, and ensuring alignment with long-term business objectives.

Support client leadership teams/Directors of Property Services (or Assets) by diagnosing operational improvements, designing future-proof service models, and overseeing the delivery of complex change programmes such as:

• Regulatory & Compliance Diagnostic: Conduct Discovery assessments (and mock inspections) to ensure readiness for Social Housing Regulator standards and co-ordinate both Lumensol and client resources to deliver recommendations or resulting transformation programme.
• Service Review/Discovery Reports: Co-ordinate resources and produce detailed gap analyses of current property operations vs. 2026 best practice.
• Business Cases: Provide robust financial and performance justifications for large-scale asset management, digital or decarbonisation investments.
• Target Operating Model (TOM) Design: Evaluate existing "as-is" property service structures and design "to-be" models that support/integrate repairs, compliance, and asset management into a unified, proactive department.
• Investment Strategy Optimisation: Use data-driven insights to refine and reprogramme 5-year and 30-year business plans and Asset Investment programmes.
• Change Management & Culture: Lead the "people" side of transformation, using behavioural science and coaching to help frontline maintenance teams adopt new digital tools and working practices.
• Technical Stack Expertise: Good knowledge of Housing tech landscape, including integration between CRM, AMS, and repairs scheduling systems etc.
• Procurement & Vendor Strategy: Support our clients (and Lumensol) Procurement team with the development of procurement strategies and procurement of high-value Repair & Maintenance and Asset Investment contracts.
• Benefit Realization Trackers: Produce dashboards and client reports demonstrating the ROI of transformation, such as reduced cost-per-component, improved Compliance performance or improved Decency rates.

Key Responsibilities

• Provide strategic leadership and act as a trusted advisor to executive-level client stakeholders.
• Shape and influence long-term strategies that drive transformational change and deliver measurable business outcomes.
• Lead the design and implementation of innovative solutions across complex, multi-stakeholder environments.
• Represent Lumensol at the highest level, building strong relationships with senior decision-makers and industry partners.
• Drive thought leadership and contribute to the development of Lumensol’s service offering and market positioning.
• Mentor and coach senior leaders within the consultancy team to build capability and succession.
• Ensure compliance with Lumensol policies, procedures, and health & safety standards.
• Uphold Lumensol values and foster a culture of excellence, collaboration, and innovation.

Skills, Knowledge and Expertise

• Proven track record of leading complex, enterprise-level business transformations, ideally within housing sector - either as consultant, client or contractor.
• Higher education or degree level qualification or equivalent in a relevant subject.
• Minimum 5 years’ experience operating at a senior level, as a client or consultant.
• Excellent team and programme management experience.
• Excellent core skills in written and verbal communication, analysis, problem solving and the use of core Microsoft office applications that include Word, Excel and PowerPoint.
• Ability to work independently, in the leadership of teams and as part of an executive team.
• Experience of versatility in rapidly changing environment, priorities and needs of our clients.
• Energy, enthusiasm and a drive to work hard and learn as part of an experienced team.
• Positive, polite, organised and professional in everything that they do.
• Proven ability to work methodically, follow procedures and manage information.

Benefits

Lumensol offers a generous benefits package which includes 25 days annual leave (plus Bank Holidays), competitive pension scheme, discretionary bonus scheme, Private Health Insurance, and Life Insurance. To aid continued development and foster team working, we also engage our employees in training and strategy days, team updates, and core training.