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- Tasks: Provide top-notch support to customers and solve their queries.
- Company: A wellbeing tech company focused on mental health.
- Benefits: Remote-first work, flexible hybrid options, and a supportive team.
- Why this job: Make a real difference in people's mental wellbeing while working from anywhere.
- Qualifications: Strong problem-solving skills and a passion for wellbeing.
- Other info: Join a growing team dedicated to improving lives.
The predicted salary is between 30000 - 42000 £ per year.
A wellbeing technology company is seeking a Customer Support Specialist to deliver high-quality support to its community. This role involves addressing customer questions and issues while collaborating with a growing team. Candidates should possess strong problem-solving skills and a passion for the product. The position is remote-first, with optional hybrid work in Bristol, and offers an exciting chance to make an impact in mental wellbeing.
Interested applicants should email their applications to careers@lumenate.co.
Remote Customer Support for Wellbeing App employer: Lumenate
Contact Detail:
Lumenate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Support for Wellbeing App
✨Tip Number 1
Get to know the company and its wellbeing app inside out. Familiarise yourself with their mission and values, so you can show genuine enthusiasm during interviews. We want to see that you're not just looking for any job, but that you're passionate about making a difference in mental wellbeing.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer issues and how you would address them. We love candidates who can demonstrate their ability to think on their feet and provide effective solutions, so be ready to showcase this in role-play scenarios or situational questions.
✨Tip Number 3
Network with current employees or others in the industry. Reach out on LinkedIn or join relevant groups to learn more about the company culture and what they value in a Customer Support Specialist. This insider knowledge can give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Make sure to tailor your cover letter and CV to highlight your passion for customer support and mental wellbeing, and don’t forget to follow up after submitting your application to express your continued interest!
We think you need these skills to ace Remote Customer Support for Wellbeing App
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the wellbeing sector shine through. We want to see that you genuinely care about helping others and are excited about our product!
Highlight Problem-Solving Skills: Make sure to showcase your problem-solving abilities in your application. Share specific examples of how you've tackled challenges in the past, as this is key for a Customer Support Specialist role with us.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We love seeing candidates who take the extra step to connect their experience with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lumenate
✨Know the Product Inside Out
Before your interview, make sure you understand the wellbeing app and its features. Familiarise yourself with how it helps users and be ready to discuss your thoughts on its impact on mental wellbeing. This shows your passion for the product and your commitment to providing excellent support.
✨Prepare for Common Customer Scenarios
Think about typical customer questions or issues that might arise with a wellbeing app. Prepare some examples of how you would handle these situations, showcasing your problem-solving skills. This will demonstrate your readiness to tackle real-life challenges in the role.
✨Showcase Your Team Spirit
Since this role involves collaborating with a growing team, be prepared to discuss your experience working in teams. Share examples of how you've contributed to team success and how you can bring that collaborative spirit to their community.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future developments of the app. This not only shows your interest but also helps you gauge if the company is the right fit for you.
