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- Tasks: Provide empathetic support to our Lumenate community and solve customer issues.
- Company: Join a fast-growing startup revolutionising mental wellbeing with innovative tech.
- Benefits: Remote-first work, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a mission to make transformative meditation accessible to everyone.
- Qualifications: Passion for helping others, strong communication skills, and adaptability to technology.
- Other info: Collaborate with a dynamic team and shape the future of customer support.
The predicted salary is between 30000 - 42000 £ per year.
We’re Lumenate, the consciousness-shifting meditation app (and now hardware product - Nova!) designed to effortlessly immerse you into deep states of rest, relaxation and inner exploration. Developed through thousands of EEG brain scans, Lumenate uses precise flickering light sequences (from your phone’s flashlight or the Lumenate Nova) to gently synchronise your brainwaves, guiding you into a deeply meditative, semi-psychedelic state. So far over 1.5M users have joined our mission to revolutionise mental wellbeing by making powerful, transformative states accessible and effortless for all.
As part of a small but growing startup team, you’ll play a key role in delivering thoughtful, empathetic, and high-quality support to our Lumenate community, ensuring every interaction reflects our values. We’re driving to offer human level support at scale, and you’ll be playing a central role in this. Day-to-day your primary focus will be on solving issues facing customers (from in-app bugs to questions about our new device, the Nova). Longer-term you’ll also have the opportunity to shape these systems, content and tooling that make support effortless at scale.
We’re remote-first, with an office hub in Bristol and a co-founder in Liverpool… so if you’re near either city, hybrid working would be possible. We also have ad-hoc full-team meet-ups in Bristol.
Responsibilities:- Responding promptly to customer questions and issues through our in-app/email support platform (Intercom) to ensure the best possible experience from Lumenate.
- Increasing impact we deliver as a business.
- Collaborating with our developers, designers and co-founders as necessary to solve the issues our customers are facing.
- Working closely with our Support Lead and Co-Founder to optimise Support Ops: Solving the problem of how we can offer this level of support at scale.
- You don’t need years of experience- what matters most is your attitude, communication skills, and passion for helping people.
- Human-first problem-solving – We’re looking for an enthusiastic & detail-oriented individual who wants to apply these skills to customer support within the wellbeing space.
- Strong analytical & critical-thinking skills – Excited by combining different data sources, spotting patterns, finding root causes and helping build responses that scale beyond one-off answers.
- Adaptability to Technology - With us now offering a digital and physical product, you’ll have to be comfortable learning and using all the tools we have in our multi-platform eco-system.
- Passion about the product(s) we’ve created here at Lumenate!
- Prior professional experience in a customer-facing support role (e.g. SaaS, CRM platforms, consumer tech).
Email through to careers@lumenate.co with subject line: Customer Support: Application and explain why you’re excited about the potential of working at Lumenate in this role. Then follow LinkedIn application steps to submit your CV.
Customer Support in Bristol employer: Lumenate
Contact Detail:
Lumenate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support in Bristol
✨Tip Number 1
Get to know Lumenate inside out! Dive into the app, explore its features, and understand how it helps users. This way, when you chat with us, you can show your passion and knowledge about our product, which will definitely impress.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing different support scenarios with friends or family. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Be proactive in your approach! If you see a common issue or question popping up in forums or social media, think about how you would address it. Bring these insights to your interview – it shows initiative and a genuine interest in improving customer support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Customer Support in Bristol
Some tips for your application 🫡
Show Your Passion: When you write your application, let your enthusiasm for Lumenate shine through! Share why you're excited about our mission and how you connect with the idea of revolutionising mental wellbeing.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Support role. We want to see how your background can contribute to our team and help us deliver top-notch support!
Be Personable: In your email, don’t be afraid to show a bit of your personality! We’re all about human-first interactions, so a friendly tone can go a long way in making your application stand out.
Follow the Instructions: Make sure to follow the application instructions carefully. Email us at careers@lumenate.co with the right subject line and include all necessary details. It shows you can pay attention to detail, which is super important in customer support!
How to prepare for a job interview at Lumenate
✨Know the Product Inside Out
Before your interview, make sure you dive deep into Lumenate's app and the Nova device. Understand how they work, their features, and what makes them unique. This will not only show your enthusiasm but also help you answer questions about the product confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Think about specific situations where you used your analytical skills to identify root causes and provide effective solutions. This will demonstrate your human-first problem-solving approach that Lumenate values.
✨Emphasise Your Communication Style
Since you'll be interacting with customers regularly, it's crucial to highlight your communication skills. Practice explaining complex concepts in simple terms, as this will reflect your ability to connect with users and provide empathetic support.
✨Be Ready to Adapt
Lumenate is a fast-paced startup, so be prepared to discuss how you handle change and learn new technologies. Share experiences where you've quickly adapted to new tools or processes, showcasing your flexibility and eagerness to grow within the role.