At a Glance
- Tasks: Build strong customer relationships and support brand awareness through face-to-face interactions.
- Company: Lumen Partners, a growing company with a supportive and collaborative culture.
- Benefits: Competitive salary, performance bonuses, full training, and leadership development opportunities.
- Other info: Join a dynamic team with clear pathways to leadership roles and exciting networking events.
- Why this job: Kickstart your career in customer relations with genuine progression and mentorship.
- Qualifications: Excellent communication skills and a positive attitude; retail or customer service experience is a plus.
The predicted salary is between 23400 - 28600 £ per year.
Liverpool L3 | Full-Time | Permanent | On-Site
Competitive Base Salary + Performance Bonuses + Leadership Development
Looking to take your customer service experience into a role with genuine career progression? Lumen Partners is growing and we're looking for motivated, people-focused individuals to join our Liverpool team. This opportunity is ideal for candidates from retail, hospitality, customer service, or other customer-facing backgrounds who want to develop their skills in customer relations, business development, leadership, and management. No previous sales experience is required. We provide full training, ongoing mentorship, and a structured pathway into leadership roles.
Key Responsibilities
- Represent client brands through face-to-face customer interactions
- Build strong customer relationships and deliver excellent service
- Support customer acquisition and brand awareness campaigns
- Work towards individual and team performance goals
- Assist with onboarding, coaching, and team development
- Take part in leadership and management training
- Collaborate with senior team members to support business growth
What We're Looking For
- Excellent communication and interpersonal skills
- Positive attitude and strong work ethic
- Experience in retail, hospitality, customer service, or similar roles is beneficial
- Confident working with people in a fast-paced environment
- Ambitious, coachable, and eager to learn
- Interested in long-term career progression
What We Offer
- Full training and ongoing mentorship
- Competitive base salary with performance-based incentives
- Clear progression into Team Leader, Recruitment, Training, and Management
- Leadership and professional development
- Recognition programmes, networking events, and team socials
- Supportive, ambitious, and collaborative culture
At Lumen Partners, we develop leaders from within. If you're looking for a role where your attitude and work ethic are recognised, we'd love to hear from you.
Customer Relations & Management Associate in Liverpool employer: Lumen Partners
Lumen Partners is an exceptional employer, offering a vibrant work environment where you can play a crucial role in shaping the company's culture and marketing strategies. With mentorship from industry leaders and ample opportunities for career advancement, this is a unique chance to grow your skills while representing leading brands in the heart of Liverpool.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations & Management Associate in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lumen Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lumen Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations & Management Associate in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lumen Partners:Your cover letter is your chance to shine! Tell us why you want to work at Lumen Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lumen Partners!
How to prepare for a job interview at Lumen Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
