IT Technician

Support the Trust and Central Team by providing high quality technical support for staff and pupils/students. Work proactively and reactively to maintain reliable technical services, working hands-on to provide appropriate solutions. Contribute to the delivery of an outstanding and robust IT Service across the Trust.

Main Duties & Responsibilities

• Ensure that the IT service is compliant with relevant legislation, statutory guidance, best practice and Trust policies.
• Work as part of the Team to support schools to deliver quality educational provisions, End User Computing service and to ensure that the Trust’s objectives are met.
• Operate the IT Service ticketing system to ensure that all calls are dealt with to a satisfactory resolution.
• Provide outstanding customer service to pupils and staff – detecting, diagnosing and resolving faults ensuring all systems and infrastructure are operational and stable to meet needs.
• Maintain a professional standard of communication ensuring helpdesk and therefore user is kept updated.
• Provide support for all IT-based assessments across the Trust.
• Administrate user accounts, access control and provisioning devices.
• Maintain, upgrade, install, image and configure a range of approved computers, peripherals, mobile devices, projectors, systems, phone system and applications, using IT skills and knowledge and following protocol (and policy) ensuring needs of users are met in a timely manner.
• General preventative maintenance and checking of IT equipment including reciprocal cleaning and tidying.
• Lifting and handling of IT devices and working to safety expectations.
• Ensure all installations are licensed and tested before proceeding.
• Maintain and keep up to date the workstation, software and device inventory (including signed in and out devices).
• Support the installation and maintenance of network cabling and equipment as directed.
• Ensure that all works are completed in compliance with the relevant policies and legislation including but not limited to the GDPR, Data Protection Act, Safeguarding and the Computer Misuse Act.
• Provide storage, processing and usage data to aid the planning and development of IT services to ensure they meet the Trust needs.
• Provide advice and guidance to management and staff in respect of cyber security and best use of systems and software.

Additional Duties

• Comply with any reasonable request to undertake work not specified in this job description which is commensurate with the post holder’s salary grade, abilities, and aptitudes.
• Contribute to and uphold the overall ethos/work/aims of the Trust.
• Act with professionalism, integrity and with due regard to matters of a confidential nature at all times.
• Promote and adhere to high standards of behaviour and performance in line with the staff code of conduct, Nolan Principles and other relevant policies and professional standards.
• Establish constructive relationships and communicate professionally and effectively with senior leaders, colleagues, the Trust/school community, and other agencies/professionals.
• Participate in training and other learning activities and performance appraisal/development as required.
• Recognise their own strengths and areas of expertise and use these to advise and support others.
• Undertake duties in line with the Trust’s policy on equality and be sensitive and caring for the needs of the disadvantaged, promoting a positive approach to a harmonious working environment.
• Carry out their responsibilities with due regard to Trust policies and arrangements relating to safeguarding and child protection, health and safety, security, confidentiality, and data protection and should report any concerns to an appropriate person.