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- Tasks: Answer phones, book appointments, and provide a warm welcome to pet owners.
- Company: Join CVS, a leading veterinary services provider passionate about pets.
- Benefits: Generous leave, staff discounts, and access to mental health support.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Clear career pathway for growth and development within the company.
The predicted salary is between 20000 - 24000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Lumbry Park Veterinary Specialists.
Location: Lumbry Park Veterinary Specialists, Alton, Hampshire
Contract: Fixed term 1 year
Hours: 28
About the role:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
- Salary in line with the National Minimum Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders and lots more!
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the 'Apply Now' button below.
Receptionist in Alton employer: Lumbry Park (Alton)
Contact Detail:
Lumbry Park (Alton) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Alton
✨Tip Number 1
Get to know the company! Before your interview, check out CVS's website and social media. Understanding their values and mission will help you connect with the team and show your passion for making pets a priority.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience and demonstrate your excellent communication skills, which are key for a Veterinary Receptionist.
✨Tip Number 3
Show your personality! During the interview, let your enthusiasm for animals shine through. Share personal stories about your experiences with pets to highlight your empathy and customer service skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role at CVS.
We think you need these skills to ace Receptionist in Alton
Some tips for your application 🫡
Show Your Passion for Pets: Make sure to highlight your love for animals in your application. We want to see that you genuinely care about making pets a priority, so share any relevant experiences or stories that showcase your enthusiasm!
Tailor Your CV and Cover Letter: Don’t just send out the same old CV! Take a moment to tailor your application specifically for the Veterinary Receptionist role. Mention your previous receptionist experience and how it relates to the duties listed in the job description.
Be Personable and Warm: Since this role is all about providing a welcoming experience, let your personality shine through in your written application. Use a friendly tone and show us that you can connect with clients and their pets right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Lumbry Park (Alton)
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, or even pet care tips can show your passion for animals and make you stand out as a candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a client. This will demonstrate your ability to create a warm and welcoming experience for clients.
✨Practice Empathy and Communication
Since you'll be dealing with potentially emotional situations, practice how you would respond to distressed pet owners. Role-playing these scenarios can help you articulate your empathy and communication skills effectively during the interview.
✨Familiarise Yourself with Technology
Make sure you're comfortable with Microsoft Office and any other software mentioned in the job description. If you have experience with specific veterinary management systems, be ready to discuss that too. Showing your tech-savviness can give you an edge!