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- Tasks: Drive customer success and build strong relationships with our largest clients.
- Company: Join Lumar, a leading website optimisation platform with a fun and agile culture.
- Benefits: Enjoy competitive salary, private medical insurance, wellness budget, and 25 days paid leave.
- Why this job: Make a real impact in the tech space while helping clients thrive.
- Qualifications: 3+ years in Customer Success within SaaS and excellent communication skills.
- Other info: Remote work with occasional travel; be part of a supportive and inclusive team.
The predicted salary is between 50000 - 57500 £ per year.
We’re a website optimization platform that unites teams, data, and insights to fuel high performing, revenue-driving websites. Lumar makes optimization simple, from SEO and site speed to accessibility, GEO, and custom metrics - all in one platform. With built-in collaboration tools and AI-driven efficiencies, we streamline workflows so teams can focus on what matters most: growth.
As a Senior Customer Success Manager, you will serve as the primary point of contact for our largest clients, ensuring they receive maximum value from our products and services. You will play a key role in building strong, long-lasting relationships, driving customer satisfaction, and supporting our clients’ growth and success.
Key Responsibilities
- Ensure that Lumar clients understand and receive the absolute most value out of the Lumar platform, driving engagement and adoption.
- Lead a structured onboarding programme, including training and providing relevant support.
- Coordinate with Professional Services team to ensure timely completion of key deliverables.
- Negotiate renewals and secure retention of your portfolio of clients.
- Oversee the day-to-day account administration of clients.
- Maintain accurate client records in Hubspot and other systems.
- Collaborate with other departments to provide feedback and insight from clients.
- Build brand loyalty by being personable, proactive and supporting in all client interactions.
- Represent Lumar at various industry events.
Key Criteria
- A self-starter who has the ability to deliver in a fast-paced and dynamic environment.
- An excellent communicator who can quickly build strong relationships with clients.
- Fluent written and spoken English, with strong presentation skills.
- A strong potential to learn a technical product inside out.
- A high degree of self-motivation and ambition.
- A genuine interest in the technology space.
- A naturally curious mind with a passion for keeping up with the latest trends and developments within the SEO, AI and digital marketing industry.
- A minimum of 3 years experience in a Customer Success role within a SaaS organisation.
- Experience with CRM software.
Our culture:
Lumar is committed to its cultural values. They’re not just platitudes, they’re the DNA of our entire company. We are agile, we work as one team, we make an impact, and we make it fun!
Our people stay at Lumar because they feel challenged, supported, and part of something meaningful. Our average tenure is over 4 years, and in our latest engagement survey, 85% of our team said they’d recommend Lumar as a great place to work.
Benefits and perks
- Global footprint, with clients in 55+ countries.
- Private medical and dental insurance through Vitality.
- Monthly budget for health and wellness activities.
- 25 days of paid annual leave.
- 2 paid personal days per year.
- Summer Fridays (mid-June through August).
- Annual personal learning budget.
- Company option shares.
Lumar is an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender identity, national origin, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs. We are committed to fostering an inclusive workplace where everyone can thrive.
Location: Remote (within the UK), with occasional travel for meetings or events.
Type: Full-time
Salary: £50,000-£57,500 based on experience + bonus
Senior Customer Success Manager in England employer: Lumar (formerly Deepcrawl)
Contact Detail:
Lumar (formerly Deepcrawl) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lumar on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing Lumar inside out. Familiarise yourself with their platform, recent updates, and industry trends. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you've driven customer satisfaction and growth in previous roles. Numbers speak volumes, so bring those metrics along!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of the Lumar team.
We think you need these skills to ace Senior Customer Success Manager in England
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping clients succeed. Share specific examples of how you've built strong relationships and driven customer satisfaction in your previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in SaaS and customer success. We want to see how your skills align with what we do at Lumar, so don’t hold back on the details!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your achievements and skills effectively. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Lumar (formerly Deepcrawl)
✨Know the Product Inside Out
Before your interview, make sure you understand Lumar's platform and its features. Familiarise yourself with how it optimises websites for SEO, site speed, and accessibility. This knowledge will help you demonstrate your ability to drive customer engagement and adoption during the interview.
✨Showcase Your Communication Skills
As a Senior Customer Success Manager, strong communication is key. Prepare examples of how you've built relationships with clients in the past. Be ready to discuss how you’ve handled difficult situations and turned them into positive outcomes, showcasing your personable and proactive approach.
✨Highlight Your Experience with CRM Software
Since maintaining accurate client records in Hubspot is part of the role, be prepared to discuss your experience with CRM systems. Share specific examples of how you've used CRM tools to enhance customer relationships and streamline account administration.
✨Demonstrate Your Curiosity and Passion
Lumar values a genuine interest in technology and staying updated with industry trends. During the interview, express your enthusiasm for the latest developments in SEO, AI, and digital marketing. Share any recent articles or insights you've come across that excite you, showing that you're not just knowledgeable but also passionate about the field.
