This is a hands-on leadership role at the center of our EMEA Customer Success organization.
You'll lead a small, senior team of 5 with the intention to double to 10 in the next 12 months.
Based from London, your team sit locally along with a growing team in Munich and possibly Riyadh in future working with enterprise customers across EMEA.
Where You Come InYou'll carry formal accountability for your team’s performance, development, hiring, and day-to-day effectiveness — and you’ll stay personally engaged in the region’s most strategic accounts, at the level where a senior voice changes the outcome. Your core mandate is to turn a set of excellent individual practices into one operating system: the
Director of Customer Success [EMEA] in London employer: Lumaai
Luma is an exceptional employer for Creative Technologists, offering a dynamic work environment where innovation meets hands-on creativity. With a strong focus on employee growth and collaboration, team members are encouraged to push the boundaries of generative AI while working closely with sales and creative teams. Located in the UK, Luma fosters a culture of inclusivity and support, ensuring that every employee has the opportunity to thrive and make a meaningful impact in the world of technology and creativity.
