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For Companies At a Glance
- Tasks: Drive growth for high-value enterprise customers and enhance platform usage.
- Company: Join Luma, a leader in multimodal AI innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on innovation and impact.
- Why this job: Shape the future of AI while building strong customer relationships.
- Qualifications: 5-10 years in Strategic Account Management or Customer Success, fluent in German.
The predicted salary is between 60000 - 80000 £ per year.
About Luma
Luma's mission is to build multimodal AI to expand human imagination and capabilities. We believe that multimodality is critical for intelligence. To go beyond language models and build more aware, capable and useful systems, the next step function change will come from vision. So we are working on training and scaling up multimodal foundation models for systems that can see and understand, show and explain, and eventually interact with our world to effect change.
Where You Come In
As Luma’s platform adoption accelerates across enterprises and the creative network, we are investing in building a world-class post-sales organisation. As Strategic Customer Success – EMEA, you will own a portfolio of high-value enterprise customers and be responsible for driving sustained growth in platform usage and expansion across accounts. This role sits at the intersection of commercial ownership, product usage, and customer strategy. You will work closely with customers to expand adoption across teams and use cases, using data and insight to drive meaningful growth.
What You'll Do
This is an opportunity to define how account growth is driven at Luma as we scale across EMEA. You will:
- Own a portfolio of strategic accounts, with responsibility for expansion and long-term account growth.
- Identify and execute opportunities to increase usage across teams, geographies and use cases.
- Build strong, multi-threaded relationships across technical, operational and executive stakeholders.
- Own and interpret usage data, identifying trends, spikes and drop-offs across accounts.
- Translate usage insights into clear, proactive growth strategies.
- Partner with product and engineering teams to unlock new use cases and remove adoption blockers.
- Lead account planning, expansion strategy and commercial conversations within your accounts.
- Contribute to renewals and long-term account strategy, ensuring accounts continue to grow over time.
Who You Are
5–10+ years experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success within SaaS, AI or enterprise technology. Proven track record of driving expansion and growth within large, complex accounts. Strong commercial mindset, with the ability to identify and execute revenue opportunities. Comfortable working with data, dashboards and usage metrics to inform decision-making. Able to navigate and influence multiple stakeholders across large organisations. Highly proactive, with a bias towards action and ownership of outcomes. Comfortable operating in fast-moving, ambiguous environments.
Native or Fluent German speaker
What Sets You Apart (Bonus Points)
Experience working with usage-based or API-driven products. Background in AI, data platforms, developer tools or creative technology. Experience working with technical stakeholders such as engineering or product teams. Experience scaling accounts in high-growth startup environments.
Strategic Customer Success - EMEA (Copy) employer: LUMA
Contact Detail:
LUMA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success - EMEA (Copy)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. Highlight your successes in driving growth and managing accounts, especially in SaaS or AI.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Strategic Customer Success - EMEA (Copy)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategic Customer Success role. Highlight your experience in account management and how it aligns with Luma's mission. We want to see how you can drive growth and adoption!
Showcase Your Data Skills: Since this role involves interpreting usage data, don’t forget to mention any relevant experience you have with data analysis. We love candidates who can turn numbers into actionable insights, so let us know how you've done this in the past!
Highlight Relationship Building: This position is all about building strong relationships with stakeholders. Share examples of how you've successfully navigated complex organisations and influenced key players. We’re looking for someone who can connect the dots across teams!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we like to see!
How to prepare for a job interview at LUMA
✨Know Your Customer
Before the interview, dive deep into Luma's mission and values. Understand their approach to multimodal AI and how it impacts customer success. This will help you articulate how your experience aligns with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Data Skills
Since the role involves interpreting usage data and identifying trends, be prepared to discuss specific examples from your past experiences. Highlight how you've used data to drive growth or solve problems in previous roles, especially in SaaS or AI environments.
✨Build Relationships
Emphasise your ability to build strong relationships with various stakeholders. Prepare anecdotes that showcase your experience in navigating complex organisational structures and how you've successfully influenced decision-makers in the past.
✨Be Proactive and Solution-Oriented
Luma values a proactive mindset, so come ready with ideas on how you would approach account growth and expansion. Think about potential challenges they might face and how you could help overcome them, demonstrating your ownership of outcomes.