At a Glance
- Tasks: Drive growth and adoption for high-value enterprise customers in a dynamic AI environment.
- Company: Join Luma, a pioneering company in multimodal AI technology.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Fast-paced environment with opportunities to influence and grow within the company.
- Why this job: Be at the forefront of AI innovation and make a real impact on customer success.
- Qualifications: 5-10+ years in Strategic Account Management or Customer Success within SaaS or AI.
The predicted salary is between 70000 - 90000 € per year.
About Luma
Luma's mission is to build multimodal AI to expand human imagination and capabilities. We believe that multimodality is critical for intelligence. To go beyond language models and build more aware, capable and useful systems, the next step function change will come from vision. So we are working on training and scaling up multimodal foundation models for systems that can see and understand, show and explain, and eventually interact with our world to effect change.
Where You Come In
As Luma’s platform adoption accelerates across enterprises and the creative network, we are investing in building a world-class post-sales organisation. As Senior Customer Success Manager – EMEA, you will own a portfolio of high-value enterprise customers and be responsible for driving sustained growth in platform usage and expansion across accounts. This role sits at the intersection of commercial ownership, product usage, and customer strategy. You will work closely with customers to expand adoption across teams and use cases, using data and insight to drive meaningful growth.
What You'll Do
This is an opportunity to define how account growth is driven at Luma as we scale across EMEA. You will:
- Own a portfolio of strategic accounts, with responsibility for expansion and long-term account growth.
- Identify and execute opportunities to increase usage across teams, geographies and use cases.
- Build strong, multi-threaded relationships across technical, operational and executive stakeholders.
- Own and interpret usage data, identifying trends, spikes and drop-offs across accounts.
- Translate usage insights into clear, proactive growth strategies.
- Partner with product and engineering teams to unlock new use cases and remove adoption blockers.
- Lead account planning, expansion strategy and commercial conversations within your accounts.
- Contribute to renewals and long-term account strategy, ensuring accounts continue to grow over time.
Who You Are
5–10+ years experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success within SaaS, AI or enterprise technology. Proven track record of driving expansion and growth within large, complex accounts. Strong commercial mindset, with the ability to identify and execute revenue opportunities. Comfortable working with data, dashboards and usage metrics to inform decision-making. Able to navigate and influence multiple stakeholders across large organisations. Highly proactive, with a bias towards action and ownership of outcomes. Comfortable operating in fast-moving, ambiguous environments.
What Sets You Apart (Bonus Points)
Experience working with usage-based or API-driven products. Background in AI, data platforms, developer tools or creative technology. Experience working with technical stakeholders such as engineering or product teams. Experience scaling accounts in high-growth startup environments.
Senior Customer Success Manager - EMEA employer: LUMA
At Luma, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior Customer Success Manager in London, you will benefit from a hybrid work model, competitive compensation, and opportunities for professional growth within the rapidly evolving AI sector. Join us to be part of a mission-driven team that values innovation and collaboration, ensuring that your contributions directly impact our customers and the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager - EMEA
✨Tip Number 1
Network like a pro! Reach out to current employees at Luma on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding Luma's mission and how your skills align with their goals. Show them you’re not just another candidate, but someone who genuinely gets what they’re about.
✨Tip Number 3
Practice your storytelling! Be ready to share specific examples of how you've driven growth in previous roles. Use data to back up your claims and demonstrate your impact.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Senior Customer Success Manager - EMEA
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience in strategic account management and any relevant achievements that showcase your ability to drive growth and expansion.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our mission at Luma. Be specific about how you can contribute to our growth in the EMEA region.
Showcase Your Data Skills:Since this role involves interpreting usage data, make sure to mention any experience you have with data analysis or metrics. We want to see how you've used data to inform decisions and drive account growth in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LUMA
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to interpret usage data and trends, as this will be crucial in demonstrating your ability to drive growth and expansion across accounts.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with stakeholders in previous roles. Highlight your experience in navigating complex organisations and how you’ve influenced decision-making at various levels.
✨Be Ready to Discuss Growth Strategies
Think about specific strategies you've implemented in the past to increase platform usage or account growth. Be prepared to discuss how you identified opportunities and executed plans that led to measurable results.
✨Familiarise Yourself with Luma's Mission
Understand Luma's focus on multimodal AI and how it impacts customer success. Being able to articulate how your skills align with their mission will show your genuine interest in the company and the role.
