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- Tasks: Drive growth and adoption of Luma's AI platform with high-value enterprise customers.
- Company: Join Luma, a pioneering company in multimodal AI technology.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Other info: Dynamic work environment with a focus on creativity and collaboration.
- Why this job: Be at the forefront of AI innovation and make a real impact on customer success.
- Qualifications: Experience in customer success or account management, with strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
About Luma
Luma's mission is to build multimodal AI to expand human imagination and capabilities. We believe that multimodality is critical for intelligence. To go beyond language models and build more aware, capable and useful systems, the next step function change will come from vision. So we are working on training and scaling up multimodal foundation models for systems that can see and understand, show and explain, and eventually interact with our world to effect change.
Where You Come In
As Luma’s platform adoption accelerates across enterprises and the creative network, we are investing in building a world-class post-sales organisation. As Strategic Customer Success – EMEA, you will own a portfolio of high-value enterprise customers and be responsible for driving sustained growth in platform usage and expansion across accounts. This role sits at the intersection of commercial ownership, product usage, and customer strategy. You will work closely with customers to expand adoption across teams and use cases, using data and insight to drive meaningful growth.
What You'll Do
This is an opportunity to define how...
Strategic Customer Success - EMEA (Copy) in London employer: LUMA
Contact Detail:
LUMA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success - EMEA (Copy) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to show how you can drive growth and success for their customers.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. We suggest mentioning something specific from your conversation to keep you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Strategic Customer Success - EMEA (Copy) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Strategic Customer Success. Highlight relevant experience and skills that align with Luma's mission and the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about multimodal AI and how your background makes you a perfect fit for driving customer success at Luma.
Showcase Your Data Skills: Since this role involves using data to drive growth, be sure to include examples of how you've successfully used data insights in previous roles. We love seeing how you can turn numbers into actionable strategies!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at LUMA
✨Know Luma Inside Out
Before your interview, dive deep into Luma's mission and values. Understand their focus on multimodal AI and how it impacts customer success. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences where you've driven growth in platform usage or expanded customer accounts. Use metrics to quantify your success, as this will demonstrate your ability to deliver results in a similar role.
✨Be Data-Driven
Since the role involves using data and insights to drive growth, be ready to discuss how you've used data in previous roles. Bring examples of how you've analysed customer behaviour or product usage to inform your strategies.
✨Ask Insightful Questions
Prepare thoughtful questions about Luma's current challenges and future plans in customer success. This shows that you're not just interested in the role, but also in contributing to their long-term vision and success.