At a Glance
- Tasks: Drive growth and adoption for high-value enterprise customers in a dynamic tech environment.
- Company: Join Luma, a pioneering AI company focused on expanding human capabilities.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Fast-paced environment with opportunities to influence and grow within the company.
- Why this job: Be at the forefront of AI innovation and make a real impact on customer success.
- Qualifications: 5-10 years in Strategic Account Management or Customer Success within SaaS or AI.
The predicted salary is between 60000 - 80000 £ per year.
About Luma
Luma's mission is to build multimodal AI to expand human imagination and capabilities. We believe that multimodality is critical for intelligence. To go beyond language models and build more aware, capable and useful systems, the next step function change will come from vision. So we are working on training and scaling up multimodal foundation models for systems that can see and understand, show and explain, and eventually interact with our world to effect change.
Where You Come In
As Luma’s platform adoption accelerates across enterprises and the creative network, we are investing in building a world-class post-sales Senior Customer Success Manager – EMEA. You will own a portfolio of high-value enterprise customers and be responsible for driving sustained growth in platform usage and expansion across accounts. This role sits at the intersection of commercial ownership, product usage, and customer strategy. You will work closely with customers to expand adoption across teams and use cases, using data and insight to drive meaningful growth.
What You'll Do
- Own a portfolio of strategic accounts, with responsibility for expansion and long-term account growth.
- Identify and execute opportunities to increase usage across teams, geographies and use cases.
- Build strong, multi-threaded relationships across technical, operational and executive stakeholders.
- Own and interpret usage data, identifying trends, spikes and drop-offs across accounts.
- Translate usage insights into clear, proactive growth with product and engineering teams to unlock new use cases and remove adoption blockers.
- Lead account planning, expansion strategy and commercial conversations within your accounts.
- Contribute to renewals and long-term account strategy, ensuring accounts continue to grow over time.
Who You Are
- 5–10+ years experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success within SaaS, AI or enterprise technology.
- Proven track record of driving expansion and growth within large, complex accounts.
- Strong commercial mindset, with the ability to identify and execute revenue opportunities.
- Comfortable working with data, dashboards and usage metrics to inform decision-making.
- Able to navigate and influence multiple stakeholders across large organisations.
- Proactive, with a bias towards action and ownership of outcomes.
- Comfortable operating in fast-moving, ambiguous environments.
What Sets You Apart (Bonus Points)
- Experience working with usage-based or API-driven products.
- Background in AI, data platforms, developer tools or creative technology.
- Experience working with technical stakeholders such as engineering or product teams.
- Experience scaling accounts in high-growth startup environments.
Senior Customer Success Manager - EMEA in London employer: LUMA
Luma is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to drive meaningful change in the AI landscape. With a strong focus on employee growth, Luma offers ample opportunities for professional development and collaboration across diverse teams, all while enjoying the vibrant atmosphere of London. Join us to be part of a forward-thinking company that values creativity and strategic thinking, making a real impact in the world of multimodal AI.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager - EMEA in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Luma on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Customer Success Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by diving deep into Luma's mission and products. Understand how their multimodal AI works and think about how you can contribute to driving platform adoption. Show us that you're not just another candidate, but someone who genuinely cares about what we do!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven growth in previous roles. We want to hear about your successes and how you navigated challenges with strategic accounts. Make it relatable and engaging!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining the team and are familiar with our processes.
We think you need these skills to ace Senior Customer Success Manager - EMEA in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in strategic account management and how it aligns with our mission at Luma. We want to see how you can drive growth and adoption!
Showcase Your Data Skills:Since this role involves interpreting usage data, don’t forget to mention any experience you have with data analysis or metrics. Share specific examples of how you've used data to inform decisions and drive account growth. We love numbers!
Highlight Relationship Building:We’re all about strong relationships here at Luma. In your application, emphasise your ability to build connections with various stakeholders. Share stories that demonstrate your knack for navigating complex environments and influencing decision-makers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Luma!
How to prepare for a job interview at LUMA
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to interpret usage data and trends, as this will be crucial in demonstrating your ability to drive growth and expansion across accounts.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with stakeholders in previous roles. Highlight your experience in navigating complex environments and influencing multiple parties, as this is essential for a Senior Customer Success Manager.
✨Demonstrate Your Commercial Mindset
Be ready to discuss specific instances where you identified revenue opportunities and executed strategies to capitalise on them. This will show that you have the commercial acumen needed to thrive in this role.
✨Familiarise Yourself with Luma's Vision
Research Luma’s mission and their approach to multimodal AI. Being able to articulate how your skills align with their goals will not only impress the interviewers but also demonstrate your genuine interest in the company and its future.
