At a Glance
- Tasks: Drive growth for high-value enterprise accounts and enhance platform usage across organisations.
- Company: Join Luma, a pioneering company on a mission to revolutionise intelligence.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Other info: Dynamic role with potential for rapid career advancement in a growing startup.
- Why this job: Be at the forefront of innovation and make a significant impact in a fast-paced environment.
- Qualifications: 5-10+ years in Strategic Account Management or Enterprise Sales, with a strong data-driven mindset.
The predicted salary is between 80000 - 100000 £ per year.
You’ll own a portfolio of Luma’s high-value enterprise accounts and be responsible for growing how much they use the platform and how far it spreads inside their organizations.
The role blends commercial ownership, product usage, and customer strategy.
Luma’s post-sales organisation is early, so you’ll help set how account growth is driven across EMEA rather than inheriting a mature motion.
It fits someone commercial who’s fluent with usage data and comfortable in fast-moving, ambiguous environments.
If you want a defined playbook and steady accounts to maintain, this isn’t that.
- What You’ll Own
- Own a portfolio of strategic enterprise accounts, responsible for expansion and long-term growth.
- Find and execute opportunities to grow usage across teams, geographies, and use cases.
- Build multi-threaded relationships across technical, operational, and executive stakeholders.
- Own and interpret usage data, spotting trends, spikes, and drop-offs across accounts.
- Turn usage insight into proactive growth strategies.
- Partner with product and engineering to unlock new use cases and clear adoption blockers.
- Lead account planning, expansion strategy, and commercial conversations, and contribute to renewals.
- First 90 Days
One way the first 90 could unfold.
- Days 1–30 — Immerse & Diagnose: Learn your accounts, their usage patterns, and where adoption is stuck.
- Days 30–60 — Ship & Validate: Land an expansion or new-use-case win in a priority account, driven by usage data.
- Days 60–90 — Scale & Systemize: Turn the approach into a repeatable account-growth motion for EMEA.
What You Bring
- 5–10+ years in Strategic Account Management, Enterprise Sales, or commercial Customer Success in Saa S, AI, or enterprise tech.
- A track record of driving expansion and growth in large, complex accounts.
- Strong commercial mindset and comfort working with data, dashboards, and usage metrics.
- Ability to navigate and influence stakeholders across large organisations.
- Proactive ownership and comfort in fast-moving, ambiguous environments.
- Nice to Have
- Experience with usage-based or API-driven products.
- Background in AI, data platforms, developer tools, or creative technology.
- Experience working with technical stakeholders such as engineering or product teams.
- Experience scaling accounts in high-growth startups.
Note: this body covers the three Customer Success roles — EMEA (London), EMEA German-speaking (London), and Germany (Munich).
The two German roles add: native or fluent German required.
About
Luma: Luma’s mission is to build unified general intelligence that can generate, understand, and operate in the physical world.
We believe multimodality is critical for intelligence — the next step beyond language models comes from vision.
Luma is an equal opportunity employer.
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EMEA Enterprise Growth & Adoption Leader employer: LUMA
Luma is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to drive impactful solutions for clients. With a strong emphasis on professional development and continuous learning, team members have ample opportunities to grow their skills while working with cutting-edge technology in a dynamic environment. Located in a vibrant area, Luma offers unique advantages such as flexible working arrangements and a supportive community that values creativity and initiative.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Enterprise Growth & Adoption Leader
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LUMA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LUMA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace EMEA Enterprise Growth & Adoption Leader
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LUMA:Your cover letter is your chance to shine! Tell us why you want to work at LUMA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LUMA!
How to prepare for a job interview at LUMA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
