Outbound Logistics Lead, EMEA

This job is with lululemon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The team is responsible for the flow of all products to stores, partners and to the hands of our guests (e-com), in a timely, efficient, and cost-effective manner, ensuring the entire operation follows company policies such as finance, inventory control and accounting, asset protection, data security.

core responsibilities

The Outbound Logistics Lead plays a lead role for lululemon internal and external cross-functional partners and sets our guests, partners and stores up for success by efficiently managing shipments/parcels throughout our European network including meeting service and cost requirements. Working alongside the Outbound team you will:

• Facilitate the movement of domestic, cross-border, and international shipments between our Distribution Centre(s) and our partners, stores and guests and between our guests and our Distribution Centers (returns).
• Work with our retail and digital ops teams, as well as e-commerce guest experience centre (GEC) by actively communicating delivery disruptions and sharing delivery performance metrics.
• Lead and identify performance gaps and prepare improvement recommendations to increase our guest experience.
• Set up, maintain, and continuously improve our tracking tools, ensuring our cross functional teams and our guests have visibility of parcels in transit and are informed in a timely manner on possible delays.
• Work directly with transportation vendors (i.e. E-Shop World, UPS, Royal Mail, DHL etc) to ensure timely and efficient deliveries of our products to our guests.
• Partner with our global technology teams (i.e., Narvar, nShift) and participate in further development of systems, tools used to optimize and improve our guest's returns and delivery experience.
• Continuously monitor and improve our use of nShift capabilities, and maintain the shipping rules in order to enhance our guest's experience.
• Investigate shortages and damages, submit claims, follow up with carriers, and monitor receipt of refunds.
• Lead freight invoice auditing: maintain general ledger department codes, amend, and create compliance rules, prepare, and monitor performance metrics, analyze carrier invoices and investigate exceptions.
• In partnership with our London-based finance team own and analyze rates and service options from carriers to best support our business requirements.
• Lead various forecasting and capacity analysis, with the objective of efficiently streamline the outbound shipping process.

qualifications

• Minimum 3 years' experience in international logistics, preferably as an outbound logistics lead in a fast-paced, fast-growing multi-channel environment.
• Experience of working with external transportation partners is preferred.
• A clear understanding of procedures and documentation requirements i.e., customs docs for non-EU countries are preferred.
• Strong accuracy, analytical and problem-solving skills.
• Strong skills in Microsoft Word, Excel, and Outlook.
• Good understanding of import and export regulations.
• Strong organizational & responsive problem-solving skills.
• Must be able to multitask and manage time in a constructive and efficient manner.
• Strong customer service and communication skills.
• XML experience would be advantageous.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series (to name a few).

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

In-Person

In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4 days per week depending on role requirements.