At a Glance
- Tasks: Create amazing guest experiences and share your passion for our products.
- Company: Join lululemon, a leader in innovative performance apparel.
- Benefits: Enjoy competitive pay, health plans, discounts, and personal development opportunities.
- Other info: Flexible hours and a fun, dynamic work environment await you!
- Why this job: Be part of a team that values inclusivity and celebrates diversity.
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
The predicted salary is between 22000 - 27000 £ per year.
Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits.
Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well.
We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.
As a company, we focus on creating positive change to build a healthier, thriving future.
In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Requirements
Description & Requirements
Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits.
Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, and connecting, and being well.
We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.
As a company, we focus on creating positive change to build a healthier, thriving future.
In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Job Summary
The Educator role is the foundation of our success as an organization.
Educators are experts in creating world-class customer service, or guest experience, in our retail stores.
They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.
Key Responsibilities Of The Job
- Guest (i. e., Customer) Experience
- Interact with guests to ensure a great guest experience in a manner that values guests’ time.
- Assess guests’ needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product.
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e. g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
- Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
- Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
- Working With Others
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
- Establish supportive and productive relationships with all team members.
- Collaborate with team members to ensure optimal guest experience and support store operations.
- Operations
- Perform product presentation tasks (e. g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
- Use in-store technology to support store operations and provide positive guest experiences.
- Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Perform work in accordance with applicable policies, procedures, and laws or regulations.
- Key Skills & Core Values You Bring
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity/Honesty: Behaves in an honest, fair, and ethical manner
- Guest Experience: Enjoys working and connecting with, understanding, and helping guests
- Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
- Self-Awareness: Is aware of how words or actions may be perceived by or affect others
- Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
- Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging
- Job Requirements
- Eligibility
- Must be legally authorized to work in the country in which the store is located
- Must be 18 years of age or older
- Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
- Must have the ability to travel to assigned store with own transportation methods
- Availability
- Willing to work a flexible schedule including evenings, weekends, and holidays
- Other Willingness Requirements
- Willing to work in an environment with bright lights and loud music
- Willing to move through a store for most of a shift to help guests and accomplish work
- Willing to move boxes weighing up to 30 lbs (13.6 kg)
- Willing to work as part of a team and also complete some work independently
- Job Assets (i. e., nice to have; not required)
- Education: High school diploma, GED, or equivalent
In keeping with our mission, please connect with us at accommodations@lululemon. com if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation.
In your email, please include the position title, the location of the position and the nature of your question or request.
Beyond The Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person – body, mind, spirit.
Our total rewards program is designed to support you in achieving your goals and focus on the things you love.
- competitive base pay
- team-based bonus program
- extended health plans
- paid time off
- savings plans
- generous employee discounts
- fitness/yoga classes
- parenthood top up program
- personal and professional development programs
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements.
The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
#J-18808-Ljbffr
Educator (Back of house) | The Trafford Centre in Manchester employer: LULULEMON
At lululemon, we pride ourselves on being an exceptional employer in Greater London, where our vibrant work culture fosters inclusivity and teamwork. We offer competitive pay alongside comprehensive health plans, generous employee discounts, and robust personal development programs, ensuring that our Store Leaders not only excel in their roles but also grow personally and professionally. Join us to be part of a community that values your contributions and elevates the guest experience every day.
StudySmarter Expert Advice🤫
We think this is how you could land Educator (Back of house) | The Trafford Centre in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LULULEMON, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LULULEMON!
We think you need these skills to ace Educator (Back of house) | The Trafford Centre in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LULULEMON, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LULULEMON and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LULULEMON that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LULULEMON
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
