lululemon Store Manager | Westfield, London

Who We Are: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. Our success is due to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. We focus on creating positive change to build a healthier, thriving future, including creating an equitable, inclusive, and growth-focused environment for our people.

Job Summary: Store Managers are accountable for every aspect of the retail store operations, ensuring that all areas of the store are engaged, performing, and delivering world-class guest experience. Store Managers build team capabilities to drive strategy and achieve key results for the business. This role is responsible for the talent acquisition strategy, ongoing people development, and growth within their community.

Key Responsibilities of the Job

• Leadership and People Management: Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences. Establish a vision for the store based on key metrics and initiatives. Build a strong and diverse team to drive store operations. Manage the store's hiring process with a focus on IDEA (inclusion, diversity, equity, and action). Support ongoing learning and development of all store team members. Engage in career discussions to support team understanding of how working at lululemon contributes to career and personal growth. Provide team member recognition and overall performance documentation. Plan and prepare team member schedules according to labour requirements.
• Working with Others: Establish supportive and productive relationships with all team members. Collaborate with in-store team members to ensure optimal guest experience.
• Guest Experience: Support team members to ensure a great guest experience, including assessing guest needs and providing technical product education. Move dynamically on the floor to assess and fulfil the needs of the business, team, and guests. Address emergent issues, including guest escalations.
• Operations: Manage whole store profit and loss (P&L) in accordance with goals. Plan and execute high-level quarterly and annual planning for the store. Understand and adhere to people safety policies and procedures.
• Budget Responsibility: Accountable for controllable budget; labour hours; annual sales plan target.
• People Management: Leadership role directly responsible for all store employees.

Key Skills & Core Values You Bring

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
• Leadership: Motivates, empowers, develops, and directs people.
• Decision Making: Uses logic and reasoning to evaluate alternatives.
• Adaptability/Agility: Tolerates uncertainty and ambiguity.
• Team Building: Creates and develops teams that maximize accomplishments.
• Strategic Thinking: Sets strategies aligned to vision and values of the company.
• Resilience: Remains persistent; recovers quickly from setbacks.
• Change Management Leadership: Leads others through all phases of change processes.
• Business Acumen: Quickly understands and addresses business information.

Job Requirements

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements.
• Must have the ability to travel to assigned store with own transportation methods.

Availability: Willing to work a flexible schedule including evenings, weekends, and holidays.

Other Willingness Requirements: Willing to work as part of a team and also complete work independently. Willing to work in an environment with bright lights and loud music. Willing to move through a store for most of a shift to help guests and accomplish work. Willing to move boxes weighing up to 30 lbs (13.6 kg).

Experience: 1 year people management experience.

Job Assets: High school diploma, GED, or equivalent; Bachelor's degree or equivalent; 2 years retail or sales specific management experience.

In keeping with our mission, please connect with us at accommodations@lululemon.com if you have questions about how your unique abilities may translate to the requirements for this role.

Beyond The Paycheck (Benefits & Perks): At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program supports you in achieving your goals. In addition to competitive base pay and a team-based bonus program, we offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top-up program, and personal and professional development programs. Note: availability of these benefits may be subject to your location & employment type and may have certain eligibility requirements.