Manager, Ecommerce Experience (Contract) in London

Manager, Ecommerce Experience (Contract)

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

Within the Digital team, the Ecommerce Experience function is responsible for creating and executing strategies that deliver a world-class guest experience across lululemon's European ecommerce business. Supporting multiple languages and currencies, the team leverages analytics, technology capabilities, product priorities, and brand objectives to optimize the digital shopping journey and drive conversion. The team partners closely with Digital Product, Merchandising, Brand Marketing, FP&A and regional stakeholders to deliver commercial results and elevate the guest experience.

core responsibilities

The Manager, Ecommerce Experience leads a team of specialists responsible for optimizing the onsite guest experience across EMEA ecommerce. This role combines people leadership, strategic planning, trading analysis, stakeholder management, and technology enablement to drive commercial performance and support key business priorities.

• Lead, coach, and develop a team of Ecommerce Experience Specialists, providing direction, prioritization, and career development support.
• Develop and execute quarterly ecommerce experience strategies that support product priorities, inventory sell‑through, brand campaigns, and business objectives across all ecommerce divisions.
• Lead weekly ecommerce trading cadences, driving analysis of website performance across markets and the conversion funnel to identify opportunities and actions.
• Partner with Digital Product teams to identify and prioritize ecommerce technology enhancements, develop business cases, and support implementation through to launch.
• Support quarterly ecommerce KPI forecasting through analysis of historical performance, product plans, and marketplace trends in partnership with Digital Leadership and FP&A.
• Manage complex cross‑functional projects and strategic initiatives, providing updates to leadership and measuring performance outcomes.
• Serve as a subject matter expert on ecommerce platform capabilities, including merchandising, onsite search, personalization tools, and product recommendation solutions.
• Manage relationships with third‑party ecommerce vendors and partners, identifying opportunities to enhance guest experience, capabilities, and business performance.

qualifications

• 5-8 years of experience in a Ecommerce leadership role
• Bachelor's degree in Business, Marketing, Ecommerce, Digital Commerce, or a related field, or equivalent practical experience.
• Experience leading ecommerce, digital experience, digital merchandising, or related functions within a retail or consumer‑focused business.
• Strong understanding of ecommerce ecosystems and the key drivers of digital performance, including conversion, traffic, product assortment, and guest experience.
• Demonstrated ability to translate business strategy into actionable plans and effectively influence cross‑functional stakeholders.
• Strong analytical skills with the ability to leverage data and insights to identify opportunities and drive decision‑making.
• Experience managing multiple complex projects and balancing competing priorities in a fast‑paced environment.
• Experience working with ecommerce platforms and digital tools, with Salesforce Commerce Cloud and/or Contentful experience preferred.
• Understanding of the broader ecommerce and digital commerce landscape, including emerging technologies and industry trends.
• Experience leading, coaching, and developing high‑performing teams.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes

Authorization to work in UK is required for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and equity offerings , subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request.

The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI‑assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.

At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.

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