lululemon Store Manager | Westfield, London

Who We Are: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating positive change to build a healthier, thriving future, including creating an equitable, inclusive, and growth-focused environment for our people.

Job Summary: Store Managers are accountable for every aspect of the retail store operations, ensuring that all areas of the store are engaged, performing, and delivering world-class guest experience. This role is responsible for the talent acquisition strategy, ongoing people development, and growth within their community.

Key Responsibilities of the Job

• Leadership and People Management: Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences. Establish a vision for the store based on key metrics and initiatives. Build a strong and diverse team to drive store operations. Manage the store's hiring process with a focus on inclusion, diversity, equity, and action. Support ongoing learning and development of all store team members. Engage in career discussions to support team understanding of personal growth. Provide team member recognition and performance documentation. Plan and prepare team member schedules. Address employee relations issues.
• Working with Others: Establish supportive relationships with all team members. Collaborate with in-store team members to ensure optimal guest experience.
• Guest Experience: Support team members to ensure a great guest experience. Move dynamically on the floor to assess and fulfil the needs of the business, team, and guests. Address emergent issues.
• Operations: Manage whole store profit and loss in accordance with goals. Plan and execute high-level quarterly and annual planning for the store. Plan floor coverage and maintain efficiency of operations. Understand and adhere to safety policies and procedures.
• Budget Responsibility: Accountable for controllable budget, labour hours, and annual sales plan target.
• People Management: Leadership role directly responsible for all store employees.

Key Skills & Core Values You Bring

• Inclusion & Diversity: Creates/supports an inclusive environment.
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
• Leadership: Motivates, empowers, develops, and directs people.
• Decision Making: Uses logic and reasoning to evaluate alternatives.
• Adaptability/Agility: Tolerates uncertainty and can change priorities.
• Team Building: Creates and develops teams that maximize accomplishments.
• Strategic Thinking: Sets strategies aligned to the company's vision and values.
• Resilience: Remains persistent and recovers quickly from setbacks.
• Change Management Leadership: Leads others through change processes.
• Business Acumen: Understands and addresses business information.

Job Requirements

• Eligibility: Must be legally authorized to work in the country, be 18 years or older, and have proof of the Right to Work.
• Availability: Willing to work a flexible schedule including evenings, weekends, and holidays.
• Other Willingness Requirements: Willing to work as part of a team and independently, in an environment with bright lights and loud music, and move boxes weighing up to 30 lbs.
• Experience: 1 year people management experience.
• Job Assets: High school diploma or equivalent; Bachelor's degree or equivalent; 2 years retail or sales specific management experience.

Beyond The Paycheck (Benefits & Perks): At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program supports you in achieving your goals. In addition to competitive base pay and a team-based bonus program, we offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top-up program, and personal and professional development programs. Note: availability of these benefits may be subject to location and employment type.