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For Companies At a Glance
- Tasks: Lead daily operations and enhance the retail experience across multiple stores.
- Company: Join lululemon, a leader in innovative performance apparel.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic environment focused on collaboration and innovation.
- Why this job: Make a real impact on store operations and team experiences.
- Qualifications: 10+ years in retail, strong leadership, and project management skills.
The predicted salary is between 50000 - 65000 £ per year.
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
The Retail Operations team is the bridge between the SSC (Store Support Centre) and the Retail stores and play a pivotal role in representing the stores voice at the SSC. We lead initiatives that transform our Retail and Guest experience, and love strategic, resourceful and innovating people that excel at operations. We touch all aspects of the store operations, including making sure stores are seeing positive results that meet and exceed company goals. You are passionate about supporting our stores and are best in class at completing complex projects in record time. In partnership with SSC and Store leaders, Retail Operations works on new initiatives that elevate and support the demands of running a store.
About this role
Reporting to the Senior Manager- Retail Operations, you will be responsible for the day-to-day resources and principles for driving operational excellence in all store formats across 10 Retail operated markets. Delivering targeted coaching and support for stores to elevate and close gaps in retail performance. This role will also be responsible for the programming and delivery of all daily and product operations initiatives to support guest/educator interaction on the sales floor across all EMEA stores.
A day in the life:
- Responsible for the creation of the Daily Operations strategy to drive operational excellence, best in class Product Operations, risk management and business performance.
- Lead, manage and develop the Daily Operations team in market.
- Oversees the programming, planning, enrolment and implementation for all Daily & Product Operations projects and activities.
- Accountable for evolving the daily operations strategy via internal and external research, feedback and insights.
- Responsible for elevating the Educator experience by regularly visiting stores and seeking out new ways of working and optimisations.
- Leads business reviews with key external partners to drive performance, quality and service to our team and guests.
- Creates and fosters deep collaboration between the Daily Operations function and Retail / SSC partners, ensuring SSC subject matter experts deliver an output of operationally sound process improvement, communication, enrolment, and implementation.
- Identify opportunities for process and procedure improvement to maximise efficiencies.
- Accountable for delivering urgent solutions when issues impact store operations to ensure stores maintain profitability.
- Responsible for the strategy, maintenance and management of the Retail Operations Manual, ensuring all current and future processes and procedures are documented to ensure consistency in standards and compliance is driven to a high standard.
- Develop and maintain key partnerships with Regional Managers, and store teams to gather feedback and learnings to influence current projects and create new/improved processes.
- Partners with Retail Operations leadership team to ensure all relevant pillar strategies are aligned upon and programming throughout the year is considered, timely and effective.
- Partners with International counterparts to share learnings, best practice and foster collaboration on Daily Operations initiatives impacting all regions.
Qualifications
- 10+ years of retail and operations experience.
- 5+ years of people management experience.
- Skilled communicator and facilitator.
- Self-starter comfortable creating structure and strategy.
- Experience in stakeholder management.
- Strong project leadership skills with ability to manage multiple complex projects simultaneously and develop project management skills in others to ensure projects are complete on time and on budget and meeting or exceeding expected results.
- Strong interpersonal and collaboration skills with an understanding of how to reach and motivate people.
- Excellent decision making, negotiation and problem resolution skills.
- Extraordinary customer service, organisational and time management skills.
Must Haves
- Passionate about time in stores- must be focused on enhancing the team experience across Retail.
- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness, and creates space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
lululemon Manager, Retail Daily Operations in London employer: LULULEMON
Contact Detail:
LULULEMON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land lululemon Manager, Retail Daily Operations in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into lululemon's values and mission. This will help you connect your experiences with what they stand for, showing that you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice your storytelling skills! When discussing your past experiences, frame them as stories that highlight your problem-solving abilities and leadership skills. This makes your answers more engaging and memorable.
✨Tip Number 3
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team. This shows your genuine interest and helps you assess if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the lululemon family.
We think you need these skills to ace lululemon Manager, Retail Daily Operations in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for retail and operations shine through. We want to see how excited you are about enhancing the team experience and supporting our stores!
Tailor Your Experience: Make sure to highlight your relevant experience in retail and operations. We’re looking for someone with a strong background, so connect your past roles to what we do at lululemon.
Be Authentic: We value honesty and kindness, so be yourself in your application. Share your unique perspective and how you can contribute to our inclusive and growth-focused environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets into the right hands. We can’t wait to hear from you!
How to prepare for a job interview at LULULEMON
✨Know the Brand Inside Out
Before your interview, dive deep into lululemon's mission, values, and product offerings. Understand their commitment to innovation and community engagement. This knowledge will help you connect your experience with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a candidate for a managerial role, be prepared to discuss your people management experience. Share specific examples of how you've led teams, resolved conflicts, and driven performance improvements. Highlight your ability to motivate others and create a positive work environment.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your decision-making and problem-resolution skills. Prepare scenarios where you've successfully navigated challenges in retail operations. Emphasise your strategic thinking and how you can apply it to enhance lululemon's daily operations.
✨Emphasise Collaboration and Communication
Since this role involves working closely with various teams, be ready to discuss your collaboration skills. Provide examples of how you've built relationships with stakeholders and facilitated effective communication. Show that you value teamwork and are committed to fostering a supportive environment.