Key Leader | Guildford

Lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. Our success is attributed to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community. We focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive and growth‐focused environment for our people.

The Key Leader role is an essential part of the store leadership team, impacting the sales floor team members and guest (customer) experience every day. Key Leaders lead by example and provide support to Educators, facilitate an outstanding guest experience in the store, and oversee all operations of the retail floor. They leverage key performance indicators and metrics to prioritise responsibilities while adapting to day‐to‐day business adjustments and challenges.

• Leadership and People Management: Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns. Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth. Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
• Guest (Customer) Experience: Provide sales floor leadership to team members, including planning coverage and making decisions to maintain efficiency and effectiveness of operations. Support team members, ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product education, and supporting in‐store transactions and omnichannel programs. Interact with and assess guests' unique needs to provide customised, effective purchase and return solutions and support. Provide technical product education by articulating the value and benefit of the product. Resolve guest feedback and address guest concerns or escalations to make it "right" for guests. Move dynamically on the floor to assess and fulfil the needs of the business, team, and guests.
• Working With Others: Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. Establish supportive and productive relationships with all team members. Collaborate with team members to ensure optimal guest experience and support store operations.
• Operations: Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted. Open and close the store in accordance with the opening and closing checklists. Manage product presentation tasks according to company standards. Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store. Ensure team uses in‐store technology to support store operations and provide positive guest experiences. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations.

• Eligibility: Must be legally authorised to work in the country in which the store is located. Must be 18 years of age or older. Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only). Must have the ability to travel to assigned store with own transportation methods.
• Availability: Willing to work a flexible schedule including evenings, weekends, and holidays.
• Other Willingness Requirements: Willing to work as part of a team and also complete work independently. Willing to move through a store for most of a shift to help guests and accomplish work. Willing to move boxes weighing up to 30 lbs (13.6 kg). Willing to work in an environment with bright lights and loud music.
• Experience: Work experience.
• Job Assets (Nice to Have): Education: High school diploma, GED, or equivalent. Education: Bachelor's degree or equivalent. Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary).

In keeping with our mission, please connect with us at accommodations@lululemon.com if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request.

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focusing on the things you love. In addition to competitive base pay and a team‐based bonus program, we also offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs. Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.