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For Companies At a Glance
- Tasks: Lead and inspire a remote team to enhance guest experiences in e-commerce.
- Company: Join lululemon, a dynamic brand focused on community and wellness.
- Benefits: Work from home, competitive salary, and opportunities for personal growth.
- Why this job: Be a key player in shaping the future of online shopping.
- Qualifications: Strong leadership skills and a passion for coaching others.
- Other info: Enjoy a vibrant team culture and the chance to make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
Overview
This role is open to candidates in the UK & Ireland. About The Guest Education Centre The Guest Education Centre (GEC) is lululemon\’s contact centre and is our vital frontline connection with our guests through a variety of channels in EMEA.
Team and role
The Order Support team works in partnership with Distribution Centers, Fulfillment, Omni Risk and other various Ecommerce partners to support with tasks related to guest purchases. As Ecom Team Lead at the Guest Education Centre, you will manage, coach, support, and elevate a group of Order Supports. Additionally, you will collaborate with cross-functional partners to elevate guest experience and create solutions for e-commerce issues as they arise. You are a maverick when it comes to delegating, providing in the moment feedback, and following up on outstanding issues.
Responsibilities
- Responsible for providing ongoing coaching, training, and development to Order Supports.
- Fosters a positive and inclusive team environment
- Strategizes and collaborates with team to execute projects that elevate team engagement and efficiency
- Communicates and works closely with cross functional partners to discuss trends and issues related to ecommerce
- Communicates ecommerce issues that impact guests or service levels to GEC leadership and works with cross functional partner to implement solutions
Qualifications
- Excellent leadership skills with the ability to coach and develop team members
- Strategic problem solver with an operational and creative mindset
- Strong time management skills and ability to prioritize tasks
- Able to demonstrate sound judgement and strong decision making abilities
- Thrives in a rapidly evolving work place
- Coachable, adaptable, and open to change
- GEC experience is preferred
- Secondary level education required, post-secondary education is an asset.
Skills & Qualifications Required
- A commitment to quality, investing in results and a sense of urgency for executing role responsibilities while prioritizing urgent and important work
- The ability to hold yourself accountable to reach your full potential
- Experience leading a team of remote employees and driving key performance indicators
- Excellent verbal and written communication skills
- Ability to effectively coach and inspire team members in a remote work setting
- A commitment to learn, apply, champion, and enrich lululemon’s Business and People Leadership principles
- Strong organizational skills and attention to detail
- Ability to create a positive, inclusive, and welcoming team environment
- Intermediate to advanced computer skills; proficiency in Microsoft Office Suite and PowerBI, with the ability to type 50 wpm, and strong experience navigating the internet
- Contact Centre experience preferred
Work from home — hardware & location expectations
- Contracts are tied to a specific location. The expectation is that work should be exclusively from the specified home location outlined in the original offerletter.
- Employees must use lululemon provided devices, not personal devices.
- Must be able to work from their place of residence that is a quiet, distraction-free environment
- Internet Download speed of 50 Mbps or greater.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Retail
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Guest Ecom Team Lead - 14 month contract employer: LULULEMON
Contact Detail:
LULULEMON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Ecom Team Lead - 14 month contract
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even through mutual friends. A personal introduction can make all the difference when you're trying to land that Ecom Team Lead role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to e-commerce and team leadership. We recommend doing mock interviews with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've successfully coached teams or solved e-commerce issues in the past. This will help you stand out as a strategic problem solver.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at lululemon.
We think you need these skills to ace Guest Ecom Team Lead - 14 month contract
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ecom Team Lead role. Highlight your leadership skills and experience in coaching, as these are key for us at StudySmarter. Show how your background aligns with the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills—give examples of how you've tackled challenges in previous roles. We love strategic problem solvers, so share specific instances where you’ve made a positive impact on team efficiency or guest experience.
Be Authentic: Let your personality shine through in your written application. We value authenticity and want to see who you really are. Use a friendly tone and express your passion for creating an inclusive team environment, as this is crucial for our culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter.
How to prepare for a job interview at LULULEMON
✨Know the Company Inside Out
Before your interview, make sure you research lululemon and the Guest Education Centre. Understand their values, mission, and the specific role of the Ecom Team Lead. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Showcase Your Leadership Skills
As a potential Ecom Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully coached and developed team members in the past. Highlight your experience in fostering a positive team environment and how you handle challenges.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your strategic problem-solving skills. Think of specific instances where you've tackled e-commerce issues or improved team efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate Clearly and Confidently
Since this role involves a lot of communication with cross-functional partners, practice articulating your thoughts clearly. Be prepared to discuss how you would handle guest-related issues and ensure you convey your ideas confidently during the interview.
