Fulfilment Program Manager

Business Unit: Store Support Centre (SSC)

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

Strategic Fulfilment Programs is the team that bridges strategy and execution across Global Fulfilment. We align priorities, investments, and resources to ensure the right initiatives are delivered at the right time, creating sustainable value for our business, distribution network, stores, and guests in North America, EMEA, APAC and China

core responsibilities

• Lead the end-to-end planning and execution of DC and logistics projects; develop detailed project plans, set milestones, and ensure alignment with regional and global logistics objectives.
• Manage project budgets, timelines, and resources, ensuring adherence to scope and stakeholder requirements.
• Managing fulfilment programs and projects from planning to operations. Collaborate with cross-functional teams, including operations, IT, finance, and procurement, to ensure successful project delivery
• Engage with 3rd Party Logistics providers for distribution and transportation services to ensure seamless project integration and implementation.
• Act as the primary point of contact for internal stakeholders and carriers, providing regular updates on project status and resolving issues as they arise.
• Oversee the implementation of new fulfilment capabilities in our supply chain network, ensuring integration with existing systems (such as WMS, RMS).
• Work closely with carriers to align on service expectations, optimize routes, and improve delivery performance.
• Support performance post-implementation to identify areas for improvement and ensure compliance with service-level agreements (SLAs).
• Identify and mitigate risks associated with multi-carrier logistics operations, including delays, capacity issues, and regulatory compliance challenges.
• Provide operational governance, managing regular project updates to leadership, highlighting key metrics and any potential risks or deviations from plan.
• Work with global and regional teams to ensure consistency in the multi-carrier programs in North America, EMEA, APAC and China; sharing best practices and lessons learned.
• Experience with 3rd party logistics organizations and project management

qualifications

• 7-10 years of Project or Program management experience.
• Experience with WMS (Manhattan), Multicarrier Parcel Engine technology solutions (like Nshift, Centiro) and their delivery and operational support are value add
• Strong understanding of the EMEA supply chain landscape, including regulatory requirements and carrier networks.
• Proven experience in carrier negotiations and contract management.
• Demonstrated ability to lead cross-functional teams and manage multiple stakeholders.
• Strong problem-solving skills, with the ability to adapt to rapidly changing environments.
• Excellent communication and interpersonal skills, with fluency in English (additional
• languages of value)
• Project management certification (PMP, PRINCE2) are preferred.
• Preferred familiarity with e-commerce logistics and last-mile delivery solutions.
• Preferred experience with distribution and logistics program strategy (including NorthAmerica, APAC including China)

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes

Authorization to work in UK is required for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and equity offerings , subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at accommodations@lululemon.com . In your email, please include the position title, the location of the position and the nature of your request. The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI-assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions. At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.

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