Specialist, Omni Fulfilment in England

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Within digital, the omni retail experience team is responsible for delivering omni experiences with tools for our guests and educators to expand connection beyond product.

A day in the life: what you’ll do

• Responsible for supporting a wide range of Ecomm fulfilment programs and initiatives, ensuring seamless execution across digital and retail channels to elevate the guest experience.
• Lead internal and external communication efforts for fulfilment-related updates impacting retail and the GEC teams, ensuring clarity and timely information sharing.
• KPI analysis reporting (trade, MBR) to surface insights and drive continuous operational improvement.
• Support digital forecasting for both Ecom and ship-from-store (SFS), driving optimal fulfilment performance.
• Support the enhancement of existing fulfilment and inventory programs, as well as the deployment of new initiatives through pilots/test and learn acting as an on-the-ground resource when needed.
• Manage and triage operational requests through ServiceNow, ensuring timely resolution and alignment across stakeholders.
• Maintain accurate and up-to-date store listings and FAQs to ensure guests receive the most current information.
• Manage employee discount program administration, ensuring timely updates and addressing any blockers.

Qualifications, skills experience

• Retail experience recommended, digital or project management experience desirable.
• Strong understanding and passion for guest experience.
• Curious and open minded, always seeking ways of improving the status quo.
• Ability to understand and solve complex problems.
• Comfortable working with different level, cross-functional stakeholders across timezone.

Must haves

• Acknowledge the presence of choice in every moment and take personal responsibility.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working.

Role Classification

Your role is classified as Hybrid under our global SSC Hybrid Workplace Policy. In-person collaboration is important, and much of the role can be performed remotely. Work is performed at both the SSC office and home office every week.