Educator 21 HOURS | CANARY WHARF in London

Overview

Educator 21 HOURS | CANARY WHARF – lululemon

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on creating positive change to build a healthier, thriving future and an equitable, inclusive and growth‑focused environment for our people.

Job Summary

The Educator role is the foundation of our success. Educators are experts in creating world‑class customer service, or guest experience, in our retail stores. They engage and connect with guests, share top‑quality product education, and speak authentically about our community and culture.

Key Responsibilities

• Guest (i.e., Customer) Experience: Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, ship from store) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and make it right for guests.

Working With Others

• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

• Perform product presentation tasks (e.g., restock, relocate items) according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Work in accordance with applicable policies, procedures, and laws or regulations.

Key Skills & Core Values

• Inclusion & Diversity: Creates/supports an inclusive environment that values differences
• Integrity/Honesty: Behaves with honesty, fairness, and ethics
• Guest Experience: Enjoys working with and helping guests
• Personal Responsibility: Accepts responsibility and is dependable
• Self‑Awareness: Is aware of how words or actions may be perceived
• Collaboration and Teamwork: Works productively with others and seeks diverse perspectives
• Enthusiasm: Is enthusiastic about one’s work

Job Requirements

Eligibility

• Must be legally authorized to work in the country where the store is located
• Must be 18 years of age or older
• Must provide proof of Right to Work and satisfy local requirements (EMEA only)
• Must have the ability to travel to the assigned store with own transportation

Availability

• Willing to work a flexible schedule including evenings, weekends, and holidays

Other Willingness Requirements

• Willing to work in an environment with bright lights and loud music
• Willing to move through a store for most of a shift to help guests and accomplish work
• Willing to move boxes weighing up to 30 lbs (13.6 kg)
• Willing to work as part of a team and also complete some work independently

Job Assets (nice to have)

• Education: High school diploma, GED, or equivalent

In keeping with our mission, accommodations questions can be addressed at accommodations@lululemon.com with the position title and location.

Benefits

Beyond the pay, lululemon offers a total rewards program designed to support you, including competitive base pay, team-based bonus, extended health plans, paid time off, savings plans, employee discounts, fitness/yoga classes, parenthood top‑up, and personal/professional development programs. Availability of benefits may vary by location and employment type.